John has LastPass, but he's lost his master password. He's sent a password reset to LastPass, but is he screwed? Leo says that LastPass (a sponsor of the TWiT Network) can't reset your master password or give it to you, they don't know it. But there is a way to recover your lost master password. Here's the procedure - https://support.logmeininc.com/lastpass/help/recover-your-lost-master-password-lp020010, There's also a trick to remembering your lost password over at WIkihow here - https://www.wikihow.com/Remember-a-Forgotten-Password
This is the one drawback with a password wallet. You have to know your master password because you're the only one who has it. You don't want to be able to access it by a third party. That's the whole point.