Johnny Jet says that during the outbreak, American Airlines has been one of the best airlines in helping refund canceled flight fares to their customers. United, by contrast, had to be forced by the DOT to start refunding fares. They are being sued, along with Air Canada, for only offering travel credits. Check out his article - My Experience Calling 5 Different Airlines for Refunds.
Johnny also got called out by the UK Telegraph for saying not to go on a cruise right now. But the CDC agrees with him, saying cruise ships won't be able to call port in the US until at least July.
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