Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch John from St. Petersberg, FLA Comments

John has been upgrading his parents' network with a new router, some smart devices like NEST Cams, etc. He's running into some issues, though. He suspects it's the modem/router combo. Leo says it likely is: you'll need to find the IP address and log into it. Likely Admin/Blank for a user name and password. Then turn off the wifi and DHCP. The DHCP is also doing double NAT, so turn that off. It's called putting the router side into "bridge" mode. Let the modem send the bandwidth to the Google home router and it will handle it all.  That should fix it all. 

Here's a tech note on it - https://www.pcwrt.com/forums/topic/how-to-disable-wifi-for-centurylink-router/

https://support.google.com/googlenest/thread/327817?hl=en

Watch Brian from Tulia,Texas Comments

Brian bought a bar and it has a Facebook page. The page says the business is closed, but he would like to delete the page. But he can't. Leo says that's because Brian isn't a member of Facebook and doesn't control that page. Leo says it may take some persistence, log into Facebook for Business and go to their help page, requesting to delete an expired business. 

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Suzie from Los Angeles, CA Comments

Suzie uninstalled Microsoft Works from her old laptop recently and wants to know if she can reinstall it. Leo says that Microsoft stopped making Works in 2009. Without the installer, you're kind of out of luck. But there are other tools you can use in its place: ZoHo Office, LibreOffice, Microsoft Office on the web, Google Docs, all free. Suzie only really needs a Calendar. Leo says that Google Calendar is a good free option. There is also a calendar built into Windows 10. If you can find a copy of Microsoft Works and install it, you can then export the calendar into VCalendar. There is an app called Works File Converter that may be able to do it.

Watch Jim from Tuscon, AZ Comments

Jim's mother in law has an iPad and they use it to Facetime to her with auto answering. But they've been having trouble connecting lately. It connects intermittently. One new feature of Find My iPhone/iPad is you can see the battery life. Leo suspects that it may be off the wifi network, and as such, your Facetime account wouldn't see it. But it also has LTE. If you can get a nurse to turn off the iPad and then turn it back on, that will reset all the network settings. You need to do that from time to time. Also, check that it has the latest updates. The MiFi card Jim uses could be powering down and go to sleep. So that might be it as well.

Another option is the Amazon Echo Show. It has a drop-in mode that enables you to video conference immediately. Facebook Portals also work like that, but they are sold out.

Watch Johnny from Atlanta, GA Comments

Johnny streams his church's services. But he'd like to do it live. Leo says you can stream to YouTube and they will not only stream live, but it will then save it for viewing later. Automatically. Is Vimeo better though? Leo says that the quality is better, but it's not free to use. Vimeo Pro really isn't that expensive, though. Facebook Live is another option. Can he use Premiere Elements instead of Adobe Premiere Pro? Leo says yes. It does about 80% of what Creative Cloud does. And there's Adobe Rush. That's free and can work from a mobile device. 

Johnny also has a new card from SanDisk that it can be read. Leo says that it probably died on him. That can happen.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Kathleen from Rancho Cucamonga, CA Comments

Kathleen had an iPad and wants to know if she can use Dragon for dictation. Leo says that while Dragon is one of the best apps out there, Apple has come up with their own speech to text engine. And it's quite good. Can she then print it? Leo says you turn on Siri Dictation and it will turn it into text into Notes. It'll only do a paragraph at a time though. Then, you can edit and print it out. Most printers are wireless these days and you can connect wirelessly and select print from the share icon.

She also gets notices she needs more storage. Leo says that Apple only gives you 5GB of iCloud backup, and then they bug you to buy more. You can turn it off, but it's worth it to have a little bit more, just in case. It's not that expensive. 

Watch Gary from Davis, CA Comments

Gary has been trying to download Windows 10 upgrade and it keeps dropping out. Can he buy it? Leo says you can, but you'd still have to buy it. The issue points more to Gary's internet connection than anything else. It's a huge download and it's not unusual for a download that large to fail. To better ensure your chances, Leo recommends wiring your computer directly into your modem and try again. There's no real need to pay for it. It's still free! Check out https://www.microsoft.com/en-us/software-download/windows10

Can he get a decent laptop for $500-600? Leo says absolutely! In fact, bypass Windows altogether and just get a Chromebook. 

Watch Ken from Studio City, CA Comments

Ken needs an inexpensive camera/mic combo to work with his old HP laptop running Linux. Can he use a camera/mic on his iPhone 4s? There is software to do it with Apple and Windows, but Linux is a challenge. You can use it as an IP Internet camera using Linux, but it requires WiFi. Ken doesn't want WiFi. Leo says the Logitech C920 is very affordable and has the mic built into the camera. In most cases, even though the website doesn't support Linux, third party support can make it work. There's an app called CHEESE, which is a photobooth app. Once you get that working, you can then use Zoom to do it. Mike B says there's a tech note here - https://support.zoom.us/hc/en-us/articles/204206269-Installing-Zoom-on-Linux. But Logitech works natively without a driver. 

Watch Sharon from Roseberg, OR Comments

Sharon has an iPhone XR with a mess of reminders in it, along with notes. But when she updated the phone, her lists all disappeared. Leo says that there are a whole bunch of lists in reminders. So Sharon may have overlooked them. If they are missing, they might be on iCloud. How can she find them? She has no idea. Leo says to go to iCloud.com and log in with your Apple ID. You can find that info in your phone settings. Once you log in, you can snoop around until you find it. It may be in notes. Check out this technote - https://support.apple.com/en-us/HT205890.Leo also says that those notes may be broken out by account. So if you had more than one email account, the notes may be synced there. Also check out the notes section in Gmail. 

Watch Sharon from Genovia, New York Comments

Sharon is getting a lot of buffering using QOS while streaming through her TPLink router. Leo says that while the TPLink is highly recommended, the QOS feature is largely worthless. You may look to see if you can put a third party firmware on it, like DD-WRT or Tomato. It would fix it.