Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Robin from North Hills, CA Comments

Robin uses Google Photos to back up her images and has noticed it's having issues with facial recognition features from younger to older. It'll recognize adults rather easily, but the older images of her kids not so much. Leo says that Google's facial recognition measures many physical facial features and it may be that younger to adult represents too much of a difference to connect the dots and recognize them as the same person but as an adult.

Robin is also noticing some strange photos that have been uploaded to her account with some strange language comments. Leo says that it could be syncing a folder that she isn't aware of from her phone. Also, check out the image's metadata. And turning on 2-factor authentication to protect the account won't hurt either. It may also be that Google Photos is syncing from another Windows PC. So check that as well. 

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Sean from Woodland Hills, CA Comments

Sean's wife has Mac she recently upgraded to Mojave, and after updating to a "new flash player," she's now having problems. First, her Safari browser has defaulted to the BING search engine. Leo says that BING isn't too bad, but it's clear her browser has been hijacked by a browser hijacker or "launch demon." And if her search engine has been changed, there's a good chance other things have happened as well. Check browser extensions to see if there's anything nefarious there. But it would also be a wise idea to reinstall the Mojave macOS, and if she's doing that, she may as well as an upgrade to macOS Catalina. But 32 Bit apps won't work on Catalina. She can also just make a new system folder.

Watch Jason from Henrico, Virginia Comments

Jason would like to move his email away from GoDaddy, but he doesn't want to use Gmail. Any options? Leo says the nice thing about having his own domain, is that he can move it anywhere, and even to another registrar. Jason may need to jump through a few hoops, but it can be done. He can also go into the domain record and forward the email to another host. It's under the MX record. Leo recommends using a paid one, because it will not only give support, but they won't close the account out of anywhere. Should he run his own server? Leo says no. Don't do that. Its too much work. Leo recommends FastMail and Tuta Nota. Both provide IMAP email servers and storage and privacy. Another one is ProtonMail. But Leo really likes FastMail.  FastMail will even host an email domain.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Sue from New York Comments

Sue is on AOL and is having issues with "Guce." What is that? Leo says it's adware by AOL that seeks to bypass adblockers in her browser. Guce is owned by Verizon, which also owns AOL and they don't like users using ad blockers or reading emails without ads. So it will redirect her to Guce.advertising.com. But many consider it a browser hijack, which would turn it into malware.  Go into the browser settings under extensions and see if there's an adblocker installed. She can either turn off the ad blocker, white list Guce or better yet, GET OUT OF AOL! Leo recommends Gmail.

Watch Tom from Atlanta, GA Comments

Tom's router has four ethernet ports. Should he use them to install multiple hubs with switches or multiple switches? Leo says that switches aren't very smart on the whole, and switches are really just another name for hubs. What he needs is a smart switch to really isolate the traffic and maximize speed. Leo has a 24-port switch connected to his Orbi router and he uses that to connect all his devices that need a wired connection. That includes his streaming box and TV. 

Watch Zack from Los Angeles, CA Comments

Zack thinks that cable has gotten too expensive, especially since he only watches two news channels. He wants to cut the cord and go "over the top" to the internet. Leo says that with CNN, he will have to buy a package that includes CNN. So that means he has to either do cable or use something like YouTubeTV to get it. But that will give everything he wants. SlingTV is another option. ScooterX says if he goes to go.cnn.com he can get CNN Go. But even if he could cut the cord, the internet prices will rise. So he's really not saving money doing that.

Watch Charles from Virginia Beach, VA Comments

Charles bought the CM1000 cable modem and a Netgear ORBI Router. But he's heard of a hack in cable modems. True? Leo says that there is a vulnerability called "cable haunt" that will allow someone to take over a cable modem. And there's no fix because the cable internet company doesn't want to do it since it'll take the internet down while they fix it. Additionally, the cable company wants him to pay for customer support every month to fix it. Leo says he has to keep putting pressure on the cable company to fix it. There is a workaround though. What he will need to do is go into the cable modem's spectrum analyzer and he will see the flaw. It's in port 8080. So he has to block port 8080 in the firewall to fix it. But Leo's tried it and hasn't been successful. And it's a short term fix at best.