Johnny has an ARRIS modem that he bought in 2017 and has gigabit service. But after a power outage, his internet didn't come back up. A technician came out and said that the power outage fried out his modem, even though the power light is on. Leo says it can happen when the power surges into a home as it gets turned back on. That's why people need a surge protector. Leo also says that if they fried the modem, the power company should get him a new one.