Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch from via Email Comments

Rich got an email from a viewer who lost all her precious pictures from the birth of her daughter because she didn't realize her iCloud account had reached its limits. So none of them were saved in the Cloud. When she swapped to a new phone, she lost all the images that were saved on her own phone. Is there a chance she can recover them? Rich says probably not. If you wiped the phone, there really isn't a way to get them back unless you have them backed up properly. And over-relying on iCloud could be a problem. Rich says to optimize your photos for iCloud storage so that you get a tiny version on your phone while the full resolution copy is on iCloud. And buy more space, it's not really that expensive. Another option is to enable the "My Photostream" option which will always backup the most recent 30 days of photos. It'll delete older photos, so you want to be sure you have them backed up elsewhere. Google Photos is a good option. It's free and you get unlimited high-resolution backup. If you're an Amazon Prime customer, you have free unlimited photo backup as well with Amazon Photos. Microsoft's One Drive is another option. Lastly, get an external hard drive. EBE is a wireless hard drive that can connect to your phone via WiFi and back it up, and there's Sandisk expand. 

The bottom line is that you should be backing not only your photos but your data, in general, using a 3-2-1 backup strategy: three backups, on two different formats, one off-site. 

Watch Jim from Las Vegas, NV Comments

Jim is blind and he uses JAWS as a screen reader for his computer. It's not cheap, but your state may have an occupational therapy program that will underwrite the cost. Rich says that there's a home edition for $90 a year. JAWS will read the entire screen and tell you where things are. He says he can do just about anything. There's also ORCA, which is an open-source option.

Jim also says that there are macros, called J. Dictate, that provide full navigation and control of your computer. It's made by an English company called HartGen. It does require Dragon Naturally Speaking Professional

Watch Ed from Detroit, MI Comments

Ed uses an iPhone and can control his phone using SIRI. JAWS is definitely the best screen reader however. There's also Zoom Text: it's a screen reader. 

Watch Greg from New Brunswick, Canada Comments

Greg's parents were using EDGE on Windows 10, and it shut off and went into a reboot loop. They took it in and got it reset. But how can they avoid it in the future? Rich says that it sounds like his parents got bit by some malware after clicking on something. It's very easy to fall victim to. So encourage them to not click on any links or open attachments. Also, make sure their software is up to date. Of course, you could replace their Windows machine with a Chromebook. That would be very secure, and if something happens, you can powerwash it back to normal. 

Watch Christina from Bonsall ,CA Comments

Sarah would like to go paperless in her office. How can she do that? Rich says that Sarah's Samsung Galaxy Note 10 has a built-in scanner capability and you can simply take a picture of your stuff and then use a scanning app that will then store your documents into the cloud, like in Evernote or Google Drive. Evernote's premium edition lets you search within it. But it's also proprietary, so Rich says that Google Drive is a better option. Scannable is Rich's favorite (iOS only). Google Drive will also directly scan using the "plus sign."

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Andy from Richmond, VA Comments

Andy wants to get his granddaughter a Chromebook for Christmas. But he doesn't understand what EMMC storage is. It has 128 GB worth. Rich says that EMMC is basically the same kind of memory that's on your mobile phone. So, it's flash memory. RIch likes the HP i3. It's a pretty good model, great for someone who spends most of their time in the Cloud. In fact, most people are better off with a Chromebook. 

Watch Jerry from Hatfield, Pennsylvania Comments

Joe was thinking of getting a NEST thermostat, but he doesn't want to pay a fee. Rich says the only fee you pay is for buying the device. NEST uses WiFi to connect to the internet, where you can control it using your mobile device. But you don't have to pay a subscription fee to use it. Can you control it using your computer? Rich says you should. But the NEST doesn't have to be programmed since it uses machine learning to learn how you want it to operate. Also check with your energy company. NEST also offers a $50 rebate.

Watch Karen from San Pedro, CA Comments

Karen had to get a new phone, but she didn't get her email contacts. What can be done? Rich says that since Karen had a Samsung Galaxy mobile device, all her contacts should be backed up to Google. But Karen had her email through AT&T, and if you go into AT&T's webmail interface, those contacts should be there and you can export them. But if there's nothing in the address book, then Karen has lost them all since she no longer has her contacts on her computer and tablet, she can export the contacts into a main file. Then you can import them to Google Contacts. Once you do that, you will never lose them again, and they will automatically appear on her phone. 

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch José from Norwalk, CA Comments

Mark's Samsung phone has a defective screen, and his carrier won't replace it because they say it was damaged. But he says he didn't. They say that screen burn-in isn't covered. So he has to pay a huge deductible. Rich says to talk to the manager, surely since Mark hasn't had it that long, that they should help him out. 

Watch Sarah from Studio City, California Comments

Sarah is a professional artist who's traveling to Japan for an art gallery showing of her paintings. Will she have trouble connecting with her mobile device? Rich says it used to be that way, but now he recommends checking out You can also call AT&T and get their Passport. It's $10 a day and it will cover mobile data charges around the world. The other option is to rely on your hotel wifi. You can also download Google Maps before you leave the hotel. It'll be listed under "offline maps" and it won't use your data. Apple Maps will also work well in Japan. Lastly, you can get a local SIM for your phone (you'll need to have it unlocked) and buy a sim card when you get to the airport. But you will have a different phone number as a result. Check out

Another option is, and sign up an eSIM on your iPhone. It's $13 a week for unlimited data. You can also rent a WiFi hotspot for Japan. 

Watch Harriet from Los Angeles, CA Comments

Harriet's husband passed away recently, and Skype keeps charging their credit card and won't stop. What can she do? Rich says to dump the credit card company. If they refuse to chargeback the fees, then it's not worth having. Another thing to do is to contact Satya Nadella, the CEO of Microsoft. He'll direct it to an assistant to address the issue.

Watch Greg from Apple Valley, CA Comments

Greg was looking to upgrade to a new 4K TV, and got a Sony Bravia, and found the upscaling was terrible when watching live TV. A year later, the TV has gone out and he has to replace it. Will he have an issue with another 4K TV? Or should he just try and get and older 1080p TV. Rich is not a fan of upscaling, and the native resolution will always be better because upscaling can't invent resolution that's got clarity. Just watch it the way it is, unless it's a 4K native signal. Netflix and Amazon Prime, for instance, stream in 4K. But TV channels vary from 720-1080i-1080p.