Bill has lost control of his business website and wants to know how to get it back. He paid a guy to build the websites, and now he's disappeared. Rich says that trusting a web guy to register your website is problematic because of situations like this. Most often, the guy you pay will register them in his name because he controls them. It's better to make sure your domain is owned BY YOU first and foremost. The best way to find out contact information is to do a WHOIS search on whois.net. Just type in WHOIS and the website domain and it should give information. You can at least contact the domain registrar and ask them to help you get control back.