Will Restoring My Phone Fix My Problems?

Episode 1628 (13:03)

Terry from Los Angeles, CA
moto g4 plus

Terry is having an issue on his moto g4 plus phone that won't let him remove an app, and now his camera is crashing.  He's leaving in a week for Japan. Leo says that it's time to get a new phone because his phone is older. He recommends going with Google Fi because it's a great international travel phone. But if he wants to keep the phone, then Leo recommends backing up the phone on Google, and then reset it. Then, when restored, Google will restore all apps. Or, he can go into the Google store and see what he has downloaded and restore them manually.