Why Can't I Get an Image From My RING Doorbell?

Terry wants to know why the RING doesn't show an image like it's supposed to when he gets notified. Leo says that the RING camera will go to sleep. It's not on all the time, so he may have to wake it up to get an image. Once it wakes up, he will get an image, but by then, it may be too late. He also has to modify the doorbell chime.