Tim's internet is terrible because he lives in a rural area. His router managed to give him decent speed, but it went bad. So his wireless ISP gave him another one and it's terrible. Leo says that Brainstorm is a WISP, or wireless internet service provider, and you're most likely required to use their dedicated hardware. But you may be able to use your own router. But Leo suspects the problem is on their end. Routers to look at are TPLINK. Asus. NetGear. Check out thewirecutter.com for their recommendations.