Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Neal from Phoenix, AZ Comments

Neal has a cheap Samsung laser printer that he used wirelessly connected to his ASUS router. But it would only work in the less secure WEP. He would disconnect it when he didn't use it. But now, he's picked up an Eero Mesh router and it doesn't support WEP. It's configurable through an internet interface, but how does he do that?  Leo says that to connect, just enter the IP address in the browser in the desktop. Even an iPad will be able to do it. Then he should be able to connect to it and enter the wifi access point, name, and password. It should then open up the printer interface.

Watch Jim from Maui, HI Comments

Jim uses Norton Secure VPN, and sometimes his internet website will say "we can't find your server." So he'll turn it off and it works. Leo says that sometimes internet security can get in the way and prevent connecting. The hotel he's connecting to may be blocking VPNs at the server level. But if they're using https, and Google is pushing most sites to do so, then he'll be OK. Just look for a small lock next to the URL. That means the traffic is encrypted. 

Watch John from Ohio Comments

John's first computer was an ACER Aspire laptop. He wants to upgrade his operating system, but he isn't sure if it's 64 bit or 32 bit. Leo says that Intel was using 64-bit architecture long before everything moved from 32 bit, so he'll likely have it. But John is having trouble finding drivers. Leo says that companies that stop development often don't offer those drivers online, so many driver archives have sprung up. But often users don't get what they think they are getting. And Microsoft usually stops writing security updates for old computers, making them a security threat online.

For a computer that old, Leo recommends going with Linux. They are still being maintained. Leo recommends XUbuntu.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Sharon from Williamsburg, Ohio Comments

Sharon has a problem listening to streaming audio and video at home and suddenly, the stream stops for 30 seconds and then comes back on. What's going on? Leo says that's usually a buffering issue. If the internet connection drops out or isn't keeping up, then users get buffering. The internet wasn't really designed for heavy streaming and as such, buffering can occur when the stream needs to catch up. But it's gradually becoming a thing of the past. But another issue is that if she is signed up with DSL, she may be too far away from the central hub and that's causing the buffering. Leo recommends either cable or fiber. Another thing she can do is get closer to her wifi connection. But it sounds like she just needs a better provider.

Watch Brock from Bellingham, WA Comments

Brock wants to be able to turn off appliances and lights remotely for his elderly mother. He wants to be able to see her with a Wyze cam and then remotely control devices from where he lives. Leo says that's a great idea. One thing is, that if she has a Fire TV Cube, it's voice-activated, so if she can speak, she can tell the TV to turn on/off and change channels. But if that's an issue, he can change the channel remotely using the Infinity X1. He may also be able to do it with the Amazon Echo, which he can connect to and control using a smartphone. But the FireTV Cube will have it built-in and will be able to turn off all the other devices. Leo also recommends the Logitech Harmony Hub. He can control it via Echo as well.

He could also get her an Amazon Echo Show and drop in on her from time to time.  The chatroom says the Caavo Control Center is also an affordable option. But it does require a monthly service fee. https://caavo.com/products/control-center

Watch Adam from Clairmont, CA Comments

Adam recently bought an LG OLED 65" TV. But using his Sony receiver with Dolby 5.1, should he plug everything into that first? Leo says that his general standard is to route everything through the AV receiver and then to the OLED. But if he is streaming from the TV itself, he will need an audio return channel (ARC) in order to get that audio through the home theatre system.

Watch Matthew from Utah Comments

Matt has a brand new Ford Pickup and it's causing his air conditioner to stop working when he uses Ford Sync. Leo says that sounds like a bug or a wiring issue. Matt needs to go back to the dealer and have that fixed. One thing to try is to update the system - https://owner.ford.com/support/how-tos/sync/sync/downloads-and-updates/how-to-use-usb-to-update-sync.html

Watch Richard (Old Chef Guy) from Sonoma, CA Comments

Richard has the same issue with an older version of Ford Sync and his smartphone. Leo says he can replace the head unit, but it would end up losing some features. He just found out about a new Android Auto stand-alone unit that is being made by Sony. It's called the Sony Carplay Receiver. $600 and launching in December. Or, he could upgrade to Ford Sync 3 for $1500 and it'll have it. 

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Irwin from New York, NY Comments

Irwin is trying to partition a laptop hard drive remotely. But he can't do it and reinstall Windows. Leo says one thing to try is defragging the hard drive to give it all the unoccupied free space it needs in order to reinstall Windows. The Chatroom says one thing to do is use the GPT partition. But Leo advises against it. Windows knows what it's doing when it's installing Windows, so trust it to give it the proper partition. Should he go to DOCSIS 3.1? Leo says yes. It has some power management features that will reduce buffer bloat and save energy. And DOCSIS 4 is on the way. So future proof!

Watch Edward from Edmonton, WA Comments

Edward is getting into podcasting for his company. It'll be for internal distribution. Leo says that's a great idea. Any company that has a large workforce should have a podcast. What's the simplest way to do it? Leo says that the easiest way to start is with a phone. He can use the app Anchor.FM. A mobile device will have a pretty good mic built-in, but he could also get some additional hardware like the RODE Interview Kit.  The Sound Devices USB Pre II is another good option. The real key though will be consistency. Do it every week.

Ed can also record via Skype. 

Watch Mark from Farmington, New Mexico Comments

Mark's mom has macular degeneration and can't read her email. What can she get to read her email for her? Leo says that Windows does have text to speech (TTS) built-in, so he can try that. Microsoft Outlook also has voice commands. Leo usually recommends contacting the local Foundation for the Blind. Maybe they can set her up with a JAWS screen reader. He could also try a web-based solution through an email provider. They may have accessibility features like using Google Text to Speech. He could also tie email into an Amazon Echo and have it read that way.

Watch Alan from Wakefield, MA Comments

Alan wants to know how to get the best reception from a TV antenna. Leo says to go to these two sites - AntennaWeb.org and TVFool.com ... they will show him not only where to aim his antenna, but whats' the best antenna for his location.