Dolores wants to know if it's safe to scan images of documents and send them to her attorney. Rich says it depends on the app itself. Take proper precautions and use a reliable/reputable app. Rich uses Google Drive to scan apps on an Android phone. On the iPhone, scan the document with Apple's NOTES app, or with Scannable.
Once she's scanned them, then she wants to be sure she can send them securely.
Dolores' daughter also has been locked out of her phone. Is there a way to get back into it? Rich says not without deleting everything. If she has it connected to a Samsung account, she could. But if not, she'll need to do a factory reset.