Craig has been stunned by overages in the hundreds of dollars. Leo says it's time to get a new provider. Every provider has either an unlimited plan or a cheap charge for another GB or two of access. He should set his photo apps to not download unless he is connected to WiFi. But he can't get satisfaction from AT&T about the overages. Leo says he can shame them by tweeting out his complaints. They have a social media department that pays attention to that. He can also write the CEO. He has an office for complaints. His name is Randal Stevenson. Craig should politely request escalation.