Bob wants to know if it's safe to upgrade to iOS 11. Leo says it is, and not only that, but iOS 12 will be released next week along with macOS Mojave. Leo adds that iOS 11 was a really bad update, and even though there's been several fixes and updates to improve it, there's still a lot of shortcomings with it.
Can he update from iOS 10 to iOS 12? Leo says yes, but he should wait a week, just in case there's a massive issue that pops up. Leo has been testing it in beta, and it's pretty solid. Can the Apple Genius help install it? Leo says sure, but it's pretty easy to update. He should just make sure to back up first.