Why is my mesh router crashing?

Episode 1509 (59:35)

Ben from Houston, TX

Ben got a new UVerse modem and an Eero Mesh Router and it was working fine until last week. Now he's having issues with the router, where it drops off the network again and again. Leo says that the UVerse modem is likely a router-modem combo, and he'll need to put the router into bridge mode. And in order for the mesh router to use its advanced features, it needs to be the main router.

Leo suspects that the UVerse combo is crashing the connection and restarting it. Leo says that when he taxes his mesh router really hard, like with a speed test, it can overheat. That could also cause the crash. What Leo recommends is going back to AT&T and asking for a new one.

(Disclaimer: Eero is a sponsor)