Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Chip from Cherry Hill, NJ Comments

Chip has a failed hard drive and doesn't really want to spend over $500 to repair it. Is there a way to do it himself? Leo says that a hard drive dying can mean a lot of things. It could be a hardware failure or it could be a software failure. It could be a corrupt sector on the boot record. Software failures are easy to fix and inexpensive. Hardware failures will cost a lot. Drivesavers charge a lot because they have a clean room with all the parts, and can replace bad parts and recover the data. Backing up the data is always the cheapest way to go. The hard drive is eventually going to die. That's why everyone needs a backup. In fact, three copies of the files are better, with one being off site.

Another idea is to have a network attached storage device. Leo likes Synology. They will automatically sync computers across the network, and then back them up.

Watch Doctor Mom from New York Comments

Doctor Mom says that Amazon is making it easier for Echo users to personalize their Echo by creating their own skills with Leo says that creating a skill requires thinking differently, including how a device would listen. But Amazon trying to make it easier, which is a great idea.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Scott from Orange County, CA Comments

Scott wants to buy a new toy with his tax refund. What's coming that he should buy? Leo says that the Worldwide Developer's Conference is one event coming next month, where Apple could announce something new, and we're expecting new laptops. Especially MacBooks, which weren't all that great the last time. There's also some great Windows computers coming that may be worth it. Facebook didn't really have anything new, just new ways to mine user information. Augmented reality is still a way's off. This may be the time to get a new 4K HDR TV, though. Prices are really dropping.

Watch Carol from Northridge, CA Comments

Carol had an offline cloud storage service but it crashed her computer. She'd like to know if there's alternatives out there that are fairly simple to use. BackBlaze is an option for $5 a month, but Leo says it's really not that easy to use. Carbonite is a sponsor and it's pretty easy to use. It's $72 a year, which is only $6 a month. Microsoft OneDrive is probably the simplest solution for Carol, though.

Watch John from Los Angeles, CA Comments

John has a problem where after about 10 minutes, his router drops to a slow crawl. He's done Windows Repair, reinstalled Windows, and even replaced his router. What else can he do to solve the issue? Leo says that it's possible that the computer is doing something in the background. Leo doesn't like having to rely on the routers provided by an ISP. They're usually old, haven't been updated, and he'd end up paying monthly for them. John should see if there's a router log. He can look there to see what's taking up all the bandwidth. Windows 10 has a data usage tool that will show him usage stats, but Leo recommends INSIIDER, a third party app that really gets into the details and is color coded to make it easy to read.

John should also tell Windows 10 that he's on a metered connection. He'll find that in his network settings. That will prevent Windows from taking up all his bandwidth for uploading.

The chatroom found this article from about setting up a metered connection on Windows 10.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Mike from Reno, NV Comments

Mike is frustrated with two domain registry companies that claimed they owned his domain when he cancelled their service. Leo says that's nonsense. They don't own it, he does. But as soon as he stops paying for the registration, the domain goes back into the pool for anyone else to buy. The worst part is that domain registrars will often register a name based on search activity. Leo recommends Google and Hover for domains. They don't want a bad reputation for shenanigans like that. He can trust them.

(Disclaimer: Hover is a sponsor)

Watch Bill from Rainbow City, AL Comments

Bill has had a problem with a popup saying he needs to update his Flash. Leo says that's a phishing scam designed to get him to install Malware. Luckily, Windows Defender usually sees it and removes it because it's an old tactic. But if it didn't, it may be really difficult to get rid of the malware. Usually, the best thing to do is backup his data, format the hard drive, and then reinstall and update Windows. Never accept gifts from strangers. He shouldn't download from someone he doesn't know. He should always go directly to the source if he thinks he needs to update something. And in this case, that would be Adobe Flash.

Watch Kevin from Malibu Comments

Kevin says his computer is running really slow using SuperFetch. Super Fetch is a memory manager that's supposed to improve performance, but in this case, it seems to not be doing the job. Leo suggests disabling it. It'll be in his services menu. If that works, then he'll know SuperFetch is the problem. More likely, because Kevin only has 4GB of RAM, running SuperFetch is slowing it down because it pre-caches.