Why do my Bluetooth headphones disconnect during calls?

Episode 1483 (53:17)

Brian from Indio, CA
Amazon Echo

Brian listens to music on his Bluetooth headphones with the Amazon Echo, but every time he gets a call, the headphones disconnect. Rich says it's probably a software issue. Unpairing everything and then re-pairing it could fix the issue. But if it doesn't, it's an Amazon problem and he'll just need to wait for a fix.