Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Gary from Ontario, CA Comments

Gary's wife is having issues getting push notifications for her email. Leo says she'll need to enable it in her Gmail account. She could also just turn on "fetch," which is a pull-oriented option. Leo says that using pull or fetch as her primary way will save battery life as it will just get the email whenever she opens the app.

The chatroom says that this is now a paid feature of Gmail Pro. Push notifications are no longer free with a basic Gmail account.

Watch David from Austin, TX Comments

David works with about ten other people in a small company, and they all share files using DropBox. They're getting conflicts, however with certain database files that they have stored on DropBox. Leo says if he has two programs accessing the same file at once, they will have problems. David wants to set up a VPN, and he was able to configure Hamachi. Leo says this won't fix the fundamental problem, though — it has to support record locking. David says that Microsoft Access supports locking, but it doesn't work with DropBox because people are accessing the file on their local systems. If he had it on a central server, then Access's file locking will work. David is looking to go to SQL server, and Leo says he'd be much better off with a database designed for this.

Leo says he wouldn't do this with Hamachi because it tricks the network into looking like a local network. While it's cool, it probably isn't the way to solve this problem. If he does this wrong, the entire database could be corrupted. Leo says he wants a file server that is accessible, and any Network Attached Storage solution will do this. With a NAS, he'll be using Microsoft's file sharing technology over the internet. He may want to use a VPN for privacy. Synology makes excellent NAS products, and they will do all of this. Given that this is a business database, he'll want at least a two drive NAS for redundancy, and he'll ultimately want an offsite copy of the NAS software. The trick will be the person that's offsite, and that's where he'll want to use a VPN so the traffic is encrypted.

Watch Kenny from Kansas City, MO Comments

Kenny bought the TP-Link Archer C9 router. Was it a good buy? Leo says that they are very good and gives it high marks.

Watch Todd from Palmdale, CA Comments

Todd says he had a friend that was able to make her landline phone mobile. Leo says it's possible to do it the other direction. If he had a cell phone, there are a number of devices to turn it into a home phone. He could dock the cell phone into a docking station, and it would look like he'd have a regular landline phone, but it would be tied to his cell phone. There may have been a device that Todd's friend had that made her landline phone into a form of walkie-talkie, but the transmitter she would have needed for that would need to be really significant. There are walkie-talkies with ranges of many miles, but as soon as they'd be out of range, the phone wouldn't work.

Leo says he should look into getting a base station or something for the cell phone to make it seem more like a home phone. If he's an amateur radio enthusiast, he could get into HAM radio. HAM radio operators carry handy-talkies, but they need to be licensed to do that.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Ray from Homosassa, FL Comments

Ray has a Chromebook and he wants to use it for online banking. When he logs into his account, though, it doesn't take his password. He has reset the password, but after one login, it locks him out. Leo says that Ray is probably not inputting the right password. He could be mixing up a few letters. Using the Chromebook's autofill feature would be a good idea. That way, the first time he logs in, it will remember it. And the Chromebook is very secure, so Ray shouldn't need to worry about security.

Watch Josh from Sutter, CA Comments

Josh wants to know if he should buy all one brand of hard drives for his QNAP NAS or if he could mix them. Leo says that there's no problem with mixing drives, but he should make sure that the drive size is consistent, as most RAIDs will manage according to the smallest size. If he's buying it all at once, then it makes sense to buy the same drive, but if he's getting a great deal on different hard drives, then by all means, he should save the money.

Watch Neil from Phoenix, AZ Comments

Neil traded up his iPhone 8 Plus to the iPhone X, and he wants to know if Wi-Fi calling is a good idea. Should he turn it on? Leo says that the cell carriers would like him to use it if they support it. It doesn't use their towers, eliminating congestion, and they can still charge him for usage. Would it be of any benefit to Neil? Leo says not really. Quality will vary and if he has a poor connection, that could be an issue.

Watch Lou from Los Angeles, CA Comments

Lou is constantly being bugged by Microsoft to upgrade to Windows 10. Leo says Lou should. It's important to keep up to date (whether he wants it or not) to keep his hardware protected. But with a low storage device like Lou's Acer, he can't really update. Leo says in that case, it's incumbent on Microsoft to figure out how to update it. If he can't update, even if he wants to, and he's just being harassed by Microsoft, that's just bad.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Alan from Massachusetts Comments

Alan got a new PC and he's trying to copy all his images over to it with an external hard drive. How can he back up his images to the cloud without getting duplicates? And how can he delete extra copies of his images? Leo says that there are some good "deduplication" apps that will work. But he'll run the risk of eliminating an image that is close to another but slightly different.

Leo Likes Google Photos, Amazon Prime Photos, Flickr. There's a ton of great cloud backups out there. Most are free, so why not use multiple ones?

The Chatroom says Graphic Converter on the Mac can do it. PhotoSweeper also does this.

Watch John from Anchorage, AL Comments

John wants to get an uninterruptible power supply for his router. Leo says he'll want one that supports power conditioning. Leo has used APC UPS devices, Tripp Lite makes a good one, and a lot of people recommend CyberPower. The term to look for is "sinewave," which cleans up the power and would keep his gear safe.

If he wants to be able to reboot his router remotely, he could look into a remote smart power switch. That's a good idea as well. He could call into it, enter the password, and reset his router remotely.

Watch David from Hollywood, CA Comments

Dan's computer was damaged and Acer is going to replace it, but he's worried about the data on it. How can he wipe the data? Leo says that there's a program called DBAN - Darik's Boot and Nuke that can wipe the drive pretty thoroughly. But Dan should understand that an SSD doesn't format the way a spinning hard drive does, and there can and will be some data leak, where someone could grab the data if they're really motivated. If he had encrypted the hard drive first, that data would be encrypted and they'd have to have the password to unencrypt it. So Leo always advises encrypting an SSD before using it.

Watch John from West Palm Beach, FL Comments

John bought an SSD from Intel a few years ago, and it installed a RAID program in the BIOS of his computer. Now he can't get rid of it. What can he do? Leo says he should just ignore it. Most modern BIOS / EFI support RAID, but it doesn't really take up any usable room. It's just a firmware feature, so he can ignore it. He shouldn't mess with his BIOS anyway.

Watch Steve from Radondo Beach, CA Comments

Steve forgot the password on his all-in-one Windows 10 machine. Leo says that can be a serious problem in Windows 10. But since Steve used his Microsoft account to log in, he can change the Microsoft password and he should be able to make it work. Microsoft also has a utility called MSDaRT, which has a feature called Locksmith Wizard that will reset his Windows 10 password. Third party utilities include PC Unlocker.

Here's an article on Six Ways to Reset a Forgotten Windows Password from

If he doesn't care about the data, he can also just do a reset and it will erase the entire hard drive and reinstall Windows.