Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Jeff from Hamilton, MT Comments

Jeff wants to know why his internet slows down at night. Leo says that he ends up sharing bandwidth with his neighborhood and if it's slowing down in the evening, it's because everyone is on Netflix. He also has to factor in Wi-Fi congestion. Jeff could bypass the Wi-Fi router and plug directly into the modem and see if it speeds up. If it does, then he'll know it's Wi-Fi congestion. If not, then he'll know it's his because of heavy use in the neighborhood.

Router age can also be a factor. If he's had the router for a few years, it's probably worn out. Getting a new dual band router could do wonders toward speeding it up. Especially if he uses the 5 GHz band, which isn't used as much. Leo likes the ASUS C3200. It's not cheap, but worth it.

Watch Neil from Phoenix, AZ Comments

Neil has cable based internet with 300 Mbps down, which should be great for streaming. But when he tries to use live TV, he finds the buffering makes streaming unwatchable. It's not the same with video on demand, though. Leo says that 300 Mbps is the "ideal" rate and it's always "up to" that amount. Leo recommends running a speed test from to see what he's really getting. DSL Reports has a really accurate speed test as well. He should plug directly into his modem and run the speed test. If he gets over 50 Mbps consistently, then he should have plenty of bandwidth for live streaming. Services like Netflix will adjust the stream to his internet bandwidth, but Sling doesn't do that.

Leo says he can also try the Roku TWiT app, as well as the live stream on You Tube. Also the app he's using may have issues. Another possibility is Wi-Fi congestion.

Watch Jane from Oceanside, CA Comments

Jane had DSL Extreme, but she says that AT&T won't allow it over the phone lines anymore. Leo says there's something going on with her particular neighborhood. She's still getting phone service, though. Jane says that AT&T isn't offering DSL either, but they're trying to push UVerse. Leo says that AT&T has decided to eliminate copper in her neighborhood and start using fiber. Fiber is glass and works better than copper.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Sam from Las Cruces, NM Comments

Sam was looking at the ASUS ZenPhone AR because of Tango and Daydream from Google, but Leo says it's terrible, and he should not get it. Tango is Google's imaging capability that they have since stopped supporting. It's kind of like Apple's face recognition technology, but it pointed outward instead of inward and it had 3D mapping. It turned out that no one wanted to make a phone with the Tango hardware because it was too expensive, added too much complexity, and required too much battery. The ASUS ZenPhone AR was the only one that made it, but it wasn't great, and now Google has stopped supporting it in favor of ARCore.

Leo likes the Galaxy S9, but the only reason Samsung is pushing the AR emojis is because Apple is doing something similar. Leo says it's a creepy feature, though. This kind of feature is not a good reason to buy this or any phone, though. Other than that gimmick, the Galaxy S9 is a nice phone. It's priced aggressively at $720 for the smaller version. The bigger version is $840. The facial recognition is more secure than Apple's, it also has a fingerprint reader on the back which is nice to have, it has a better camera than any of the other phones on the market right now, DisplayMate says its the closest to perfect its ever seen, and it's very fast. Given the choice Sam gave, the Galaxy S9 is hands down the better option.

Watch Fred from Fort Worth, TX Comments

Leo says that Fred is right to be concerned about the security of sending emails because the contents of the messages can be read along the way. If the email is going from one Gmail address to another, however, it would be secure. Ultimately, though, Leo doesn't recommend sending attachments at all. Opening attachments is how most people end up getting infected, and it doesn't just affect that person either. It will spread to all of that person's contacts, affecting their family, business, and the internet as a whole.

Leo recommends putting that attachment up on one of the free upload services like Microsoft's OneDrive, Dropbox, iCloud, or Google Drive. The file can be encrypted to be extra safe. Then instead of sending a file or attachment, he can send a link. Links aren't always safe either, of course, but if his friend is expecting a file from him, then the chances are pretty good it will be safe.

Watch Sarah from Prescott, AZ Comments

Sarah is worried she may have malware on her system. She ran malware bytes and it says she has 170 possible malware issues. Leo says that probably isn't the case. Malware Bytes will give false positives, or overreact to things in the browser it doesn't like. Malware Bytes can also slow the computer down. What really probably happened is that her browser simply crashed. Leo suspects that Sarah's hard drive is getting flaky, and is starting to fail. The good news is her computer is only a few months old and she can have it repaired under warranty.

If she does think she has malware, then the only safe way to solve that is to back up her data to a USB key, then format the hard drive and reinstall Windows. She'll probably need to make recovery discs and there is a "Make Recovery Disk" item that she can select to create it. There's also probably a recovery partition. Sarah should press the Windows Key and type "recovery." This will run the Windows Recovery utility. She should select Reset, and she can try the basic reset first (also called "Keep My Files"). If that doesn't work, then she should select "Erase the Hard Drive" and start over.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Clarence from Chesapeake, VA Comments

Clarence found out that his regular phone service suddenly stopped working. Leo says that the cable company wants him to use their service and probably came out and cut his cable, or blocked it to prevent him from using it. This is a very illegal thing to do, and it's dangerous. Clarence should report them to the public utility commission.

Watch Midnight Rider from Palmdale, CA Comments

Midnight Rider is having trouble streaming video on his phone, but he can watch the stream on his laptop. Leo says there are different ways to watch the TWiT stream. He could watch through Ustream, YouTube Live, Twitch, etc. For Mobile, Leo recommends the YouTube app.

Watch Rex from San Diego, CA Comments

Rex is having issues with his printer and was told to delete the printer driver to fix it. Will that work? Leo says that if he deletes a bad driver, Windows will look for a new one and reinstall it. But it will be the latest driver that Microsoft certifies, and that could fix the problem. Rex could also be dealing with a bad spooler. Leo recommends using Hamrick VueScan as his scanner driver. It has better settings, and could work better for him.

Watch Cynthia from Hemet, CA Comments

Cynthia has an iPhone and loves the visual voicemail feature, but her deaf friend doesn't have it and could use it. Leo says she should check with her carrier and see if they offer visual voicemail as an extra charge. The other option is to sign her up for Google Voice. It's free and it will give her transcriptions of voicemails. It won't be perfect, but it will be close enough to get the point.

Watch Kimberly from Carlsbad, CA Comments

Kimberly is having issues with her U-Verse internet access after wiring her computer directly. She sees things on her browser she doesn't like. Her "IT guy" says it's an IP issue. Leo says someone is overthinking it. It's not an IP issue. IPv6 is invisible, so that shouldn't make a difference. Not all sites are secure, the only ones that are should be the ones she's giving private information to. And a log in form could be secure while a page is not. Yahoo isn't the greatest ISP to rely on, either. It's all going to change because Google is warning people of insecure sites and all of them will eventually have to secure themselves.

Kimberly should clear her cookies. That could solve the warning problem.

Watch Scott from Los Angeles, CA Comments

Scott is having trouble reading old word files in Microsoft Word. What happened? Leo says that there's a "Trust" option that he can turn off in the file menu under Options > Trust Center.

Scott says when he tries to open the file, when he goes to "Open With" the default is Illustrator. Leo says that's a different issue, and he'll have to open Word first. That's a file association issue. Word won't let him open those files though. Leo recommends turning off the Trust Center first. After doing that, Scott says he gets a "repair" or "recover" option when he goes to open a file. Leo says he can use the recover option, or he can find those entries in the "convert file" window. That should allow him to open almost any version of Word. There are also third party Word interpreters he could use.

If that opens, then he should save it as a new document with a modern format (converting to RTF is a good option) and then he should turn Trust Center back on.