Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Ken from Vancouver, Canada Comments

Ken is in Canada and bought a US Amazon Echo through his sister, but most of the functions won't work with Canada's Amazon website. Leo says that features like Audible have different rights according to each country and it may be that they don't support those features due to copyright restrictions. Ken tried using a US Amazon account and everything worked. But even then, he may not be able to stream music or videos depending on the rights. Using the US site is a good workaround, though.

Watch Joe from Victorville, CA Comments

Joe has an issue with a thin black line that has suddenly appeared on his LCD. Leo says that means a row of pixels is dead and it's unfixable. It happened to Leo once on the air when he showed it on Live with Regis and Kelly. Generally, it's a physical hardware issue, and these things are made so thin, that he can't really get in and fix it. It will need to be replaced.

Watch Arthur from New Hampshire Comments

Arthur uses YouTube and he says that it's so compressed, it's absolutely unwatchable. Leo says that when he's streaming video, it's largely dependent on his bandwidth. The less bandwidth he has, the lower his resolution is going to be. He can adjust the quality he's getting in the settings, however, but at the end of the day, he may need to just get more bandwidth.

The issue also may be that he's not getting a consistent bandwidth streaming. Arthur should check out That will show him what he's consistently getting to stream. Then there's network congestion to consider. Is he sharing his bandwidth with others who are streaming? Mobile devices, computers, and TVs are all trying to get a piece of the pie.

The other issue could be that the source material is loaded in lower resolution. If it's an older program, it could have been uploaded in standard definition. There's not much he can do about that. Also, if he has wired his TV's streaming source into the router, he would get far more consistent streaming than if he were attaching it via Wi-Fi.

Watch Debbie from Palm Springs, CA Comments

Debbie is having problems opening the Microsoft Edge browser. It opens fine on her husband's account, but not hers. Leo says that browsers are vulnerable to that and if there's an improperly cached file, it won't open. A bad extension could also cause it. Resetting her browser may fix it, and she can do that from settings.

It could be that Debbie needs to repair it. It won't affect her app data, but if that's the problem, it may not fix it. If that doesn't work, then her only other choice is to uninstall Edge and reinstall it. To do that, she'll need to boot into safe mode. has instructions on how to do all three.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Jacob from Los Angeles, CA Comments

Jacob was traveling to Austria with an unlocked iPhone X on T-Mobile, but the SIM card he bought there for it didn't work. Phones can be locked to a carrier, but Jacob is saying it's not carrier locked. At least it wasn't when he bought it. It turned out that T-Mobile locked it after the fact. Leo says the FCC used to enforce this, and the phone companies would have to unlock phones after a reasonable time period. This all started when the phones were subsidized by the companies. Since Jacob paid for the phone in full, the companies shouldn't be locking it. There's no justification for it. It should be illegal, but unless the FCC enforces it, nothing will happen.

Leo says Jacob should tweet at John Legere, the CEO of T-Mobile: @johnlegere.

Watch Gary from Cheektowaga, NY Comments

Gary is an attorney and has heard of a business product called LockBin that promises to encrypt his data. Is it legit? Leo says that there are limits of privacy with an encryption service. If the service can give him his password, then it has access to all his data and it's not really reliable. If they can't give him the password because only he knows it, then he's in good shape. The downside, though, is that if he forgets it, he's out of luck. Leo likes public key encryption that has two keys: one that is public and one he keeps to himself. LockBin also says they don't have a back door, so they can't turn over the password to law enforcement. So it would be secure.

Leo also recommends MiniLock. It's a trust no one encryption service. It's also open source, so he can see what they're all about.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Rick from Santa Monica, CA Comments

Rick just upgraded to a Surface Pro with an i7 and tons of great specs. How does he move all his programs and data as easily as possible? Leo says programs are not easy at all and there's no decent tool that can do it. Data is the exact opposite — it's easy as pie. But Windows installs program files all over the place, making it difficult to move an entire program package to a new computer. That can cause what Leo calls "DLL hell" because he'll eventually get a warning that a DLL file is missing. It can also cause problems with other programs and even crash the computer. It's always best to simply reinstall all the programs that he would need. This is also an opportunity to decide what he needs and what he doesn't. Rick should only install apps he absolutely has to. Then he can focus on backing up and transferring his data, which can be as easy as a drag and drop.

Watch Richard from Los Angeles, CA Comments

Richard has some old 8mm home movies that were transferred to DVD. They were transferred out of order and he wants to redo them, re-edit the video files, etc. Leo says that those DVDs are a treasure chest but he'll need to make sure he gets those videos off them and onto a hard drive, because sooner or later that DVD may not be playable. Is there something online that he can use? Leo says that video files are too big to upload to the cloud. He can "rip" the DVD using Handbrake/VLC Media Client. Both those apps will help him get the data off. has an article on how to do this here.

Richard should save the file as an MP4 with the highest bitrate he can. Then he can edit them. Leo recommends using Adobe Premiere Elements. It's under $100 and is designed for people who don't have a lot of experience in video editing.

Watch Nichole from Los Angeles, CA Comments

Nichole is having problems getting a clear Wi-Fi signal in the back of her home. Leo says that's largely due to congestion. Everything from a mobile phone to a tablet, to even a microwave are using that 2.4 Ghz band, and so there's a lot of congestion. One way to fix that is to get a dual-band router. The 5.0 GHz band is a lot less congested, but it doesn't have as good of a range. So she can use it for some of her traffic, and use the longer range signal for the back of the house. Or she could use a mesh router. They have satellite plug extenders that create a mesh to provide Wi-Fi all over the house.

The other option is to get a Wi-Fi extender, but she'll want to be sure it's from the same manufacturer as her router. She'll end up getting half the bandwidth, though. The only other option is to get a TP-Link Powerline Wi-Fi device. It uses the electric grid to provide internet access. Then she would just plug the receiver into the wall where she needs it. For that to work, though, she'll have to be on the same junction. Amazon has these TP-Link powerline adapters for around $60.

Watch Tyson from Santa Monica, CA Comments

Tyson wants to know if using a torrent is a good way to send files across the country. Leo says it is, but he'll want to use a standard called BitTorrent Sync. Resilio Sync is the app to use. Then he can drop the files into the folder, send him the torrent link, and it will sync both computers automatically.