Brad doesn't want to update to Windows 10, even though he knows it's not that bad of a transition. Does he have to? He keeps hearing of problems. Leo says that it's all about the numbers. When there are hundreds of millions of computers updating, even if .05% of them have problems, that's still thousands of issues and people will post about it. Leo says it's still a great update that's worth doing.
Brad says he tried and he can't get auto updates, though. Leo suspects it's a third-party antivirus program. Leo recommends going with Windows Defender for Windows 10, or Microsoft Security Essentials for Windows 7. He should get rid of his third-party AVS and then he should be able to get the updates he needs.