Brian's Amazon Echo has been misbehaving since the New Year. It keeps failing and restarting. Leo says that indicates a faulty device. It may be overheating or is worn out. Amazon really doesn't have a good suggestion either, so Leo recommends contacting them about an RMA return. There is a reset button, though, so he could try that first. It's a little hole at the base of the device. He'll need to use a paperclip to press it in, and he'll have to hold that button down for a few seconds to reset it.
Hour 2 - Rachel calls in to say that Amazon has an accessibility line that can help out. He can call 888-283-1678.