Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Derek from Moreno Valley, CA Comments

Derek wants to know if the QLED is as good as an OLED or Plasma. Leo says that the QLED isn't an OLED or a plasma. It's an LED LCD screen. Plasma is dead now because nobody makes them anymore and OLED is king now. If he wants something similar, then OLED is where he'll want to be. Additionally, he'll want to get 4K and HDR. It looks far better than plasma. Leo recommends checking out the 2017 Value Electronics TV Shootout. The winner was the LG E7 OLED. But here's a tip - the B series has the same display. The only difference is a curved screen or smart TV extras. So Leo recommends getting the LG B series and saving $1000.

What about Sony? Is it true that it's an LG in disguise? Leo says it's possible. Only Samsung and LG actually make OLED, so it's one or the other, and it would be built to Sony's spec. But the LG is worth it.

Watch Ellie from Hawaii Comments

Ellie got the latest Google Home Assistant and she thinks that as it gets smarter, it may even surpass the Amazon Echo in capability. Leo says that Google is pushing it pretty hard towards that goal. Leo also says that it could be beneficial for those with eyesight issues.

Ellie wants to know how to link her contacts to the Google Home. She can't get the contacts to be accepted by it. Leo says the first thing is to make sure that she has her device linked to her Google account and that her contacts are uploaded to Google Contacts. Since she sees her partner's contacts, it sounds like the device is associated with his account. There is an option to "share" the device. She may also need to add herself as a user through the Google Home app with her mobile phone. Also, to access her contacts, it will need to be her voice that's asking the Google Home for it.

Ellie should check out this article at and this page at

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Aaron from Riverside, CA Comments

Aaron has an iPhone 7 and when he has to search for a website, there's a CAPTCHA challenge, but when he types it in, it doesn't do anything at all. He says it never happens on Wi-Fi, just on cellular. Leo says that could indicate that his carrier is sending him the CAPTCHA and it could be broken on their end. Google has a tech note called Unusual Traffic from your Computer Network and it talks about this similar error. The CAPTCHA is there to be sure there isn't a robot running the search.

Leo suggests that Aaron call T-Mobile support about it because Leo has a hunch it's on their end. He should also make sure his iPhone is up to date. Google also wants to block automated searches, and T-Mobile may be the culprit doing them.

Image by Sussexonian via Wikipedia (CC BY-SA 3.0)

Watch Myron from Minnesota Comments

Myron is considering trading in an old iPhone 6S Plus, giving his wife his iPhone 7 Plus and going with the Essential Phone. Leo says it's a great deal because it's a flop sales-wise. It's too bad because it's a really good phone. It had an issue with a crashing camera app, but that has since been fixed along with other housekeeping fixes. Leo now says that the Essential Phone is flawless and one of the only phones running Android 8. It's also $200 off right now. It has a super fast Snapdragon processor and OLED screen with no bezel. Leo says it's the best bezel-less phone out there.

The only thing to worry about is if the phone will be supported in the long term. Leo says they will be around for awhile, at least for another two years. With his iPhone 6S Plus rebate of $160, he'll have a very affordable phone.

Watch Chris from Sherman Oaks, CA Comments

When Chris searches for something, he wants to be able to just use the arrow keys to select results, but it won't let him do that. Leo says that's the CSS. He can provide his own style sheet that would include this if he wants, but in order to do that he'd have to learn the syntax of CSS. If he searches for this problem and "CSS," there's probably somebody who has written his or her own style sheet. Then he can just download that and change the settings to use his instead. This could be helpful to someone who can't use a mouse.

Neo in the chatroom has found a Chrome extension called Google Search Keyboard Shortcuts that will do what Chris is asking.

Watch Larry from Palm Springs, CA Comments

Larry says that Google Maps thinks he's still living at his old home. He's since moved and he wants to know how to reset it. Leo says to use those three lines in the upper right-hand corner and select "your places." Then he can edit or delete them.

True Caller also used to take good care of his spam text messages. But now that he has Android, he's getting spam again. Leo says that in the settings he can disable the message app he's using. Since the Messages Plus texting app is causing it, he can just delete it. Then messages will default to the Google Messenger and he should be OK.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Doctor Bird from Laguna Nigel, CA Comments

Doctor Bird is interested in virtual reality, but he thinks he'd get sick. Leo says it's pretty common and he'll end up disoriented. In fact, the Air Force found that about 11% of users suffer from VR sim sickness and shouldn't drive up to 24 hours after VR use.

Doctor Bird has a bundled service with Cox and it's getting really expensive, so he's thinking of cutting the cable. What are his alternatives? Leo says he probably won't save any money cutting the cable since he will pay more for bandwidth, and then end up having to pay for live TV, Netflix, Hulu, etc. Leo prefers YouTube TV right now. It's $35 a month (plus internet access) if it's in his area. He can also get a free month to try it out. It will give him local stations. It will also use his internet and he'll need a streaming box like a Roku or PlayStation 4 game console to stream.

There is something called "over the top" on cord cutting, that solely relies on internet access for TV. HBO Now is one such over the top company, but it's also a subscription, as is Netflix and Hulu. With all of those costs factored in, Doctor Bird won't really end up saving money from cutting the cable. He may feel better by sticking it to the cable companies, though.

What about live and local TV? Leo says that he can use an antenna if he's within line of sight, but YouTube will give him access for $35 a month. He can also add shows to his library like a DVR, and up to five people can share his account. The Roku, NVidia Shield, and Google Chromecast all support it. Apple TV will support this soon.

Other options include SlingTV, DirecTV Now, PlayStation Vue, and a new one called Philo. All of them are around the same price, and all will give him a free week to determine if it's good for him.

Watch Jonathan from Palmdale, CA Comments

Jonathan also wants to cut the cable because he's been paying $200 a month for TV service. That's outrageous. Leo agrees and if he can put up a TV antenna and get his local TV broadcasts, then he can stream the rest online. He should check out to see if he can get over-the-air broadcasts in his area.

Some local TV stations will allow him to stream their live signal, but only with his laptop or mobile device. There's a way around that through DLNA or AirPlay, though. Jonathan can use the Google Chromecast for $35 and cast it to his TV. Roku has a huge database of channels at

YouTube TV is a good one for $35 per month, and he'd get a lot of great live tv channels including local stations.

Jonathan is also looking to get a new Smart TV. Leo doesn't like Smart TVs. He'd rather have a "dumb tv" and use Roku because they keep their OS up to date. The one way to do a Smart TV is to get a model that uses Roku. TCL is one. They're also very competitive.