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Episode 1429 October 8, 2017

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Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Bob from Philadelphia, PA Comments

Bob has a dual SIM mobile phone with T-Mobile and he's having trouble going from one number to the other. He couldn't receive calls. He's tried to go to T-Mobile and has also done the factory reset and now he can get calls. But he's lost all his data. Can he get it back? Leo says the safest way to protect his data is to backup his data to his Google account. He can do this by going to "Backup and Reset" in settings. Then he could automatically restore it. This would save his settings, apps, and contacts, but it won't save his music or photos. That's where Google Photos and Google Music come in handy, to keep media synced. Bob can set it to back up every time he takes a picture or when he's on a Wi-Fi connection.

Can he get an image backup on his phone? Leo says that Helium is an app that will back up his device and sync his apps either locally or to the cloud via DropBox or another source. It's not an image backup, but it's pretty close.

Watch Bill from Palm Springs, CA Comments

Bill says that his phone doesn't charge while he's using Waze and is connected to USB for charging. Leo says that some chargers will divide dual USB port chargers, and as such, he won't be using all the charging capacity. Leo advises going with a single port charger and get the highest amperage model he can. That will give him enough juice to charge while he's using it. Leo recommends an Anker charger. Leo also recommends keeping his phone cool. An overheating phone won't charge.

Watch Terry from Amarillo, TX Comments

Terry is having problems booting up his Mac unless it's in safe mode. Leo says that it sounds like there's a corrupted kernel that is clobbering everything. He recommends backing up his data, wiping the drive and then reinstalling the OS and programs. The Mac makes it easy to do, too. If he bought his programs in the Mac App Store, he can just install all the apps he owns. Terry shouldn't install anything he doesn't need. It's better to just install as he goes. It's also an indication that his hard drive may be going bad, so it may be time to get a new drive.

Terry could also look into his boot log to see where the problem is. That could eliminate the need to reinstall everything. He can go into Verbose Startup Mode by holding down CMD+V on startup. Then, when it crashes, he'll get a detailed log based on the crash. He can then read the log and one of the last lines before the crash will give him the culprit.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Richard from Los Angeles, CA Comments

Richard watches the BBC through their iPlayer (and likely through a VPN) and now it suddenly takes forever to load on his laptop. It's OK on his desktop, though. Leo says the BBC has probably locked it down for international users. The BBC gets its money through a TV license fee that viewers pay for. So many people use a VPN to get around that.

Richard should contact his VPN company. It may just be an error in the VPN. He can also try testing it with a different network. If it loads normally, then that points to his network or computer. So the idea here is to eliminate each problem. He can also reset his browser. The problem sounds like it's unique to his laptop, though.

Watch Vinesh from Riverside, CA Comments

Vinesh has noticed that nobody calls about camcorders anymore. Leo says that the show evolves as technology evolves. It used to be primarily about Windows issues. Then it transitioned to internet issues. Then just about any hardware imaginable including cameras, mobile phones and the like. So it evolves constantly because technology is constantly evolving. Now that camcorders are becoming less useful due to how good the cameras have gotten in mobile phones, we don't get those calls much.

Watch Tom from Charlotte, NC Comments

Tom works at home, using remote desktop with his clients. He's going to be moving to a rural area and he needs high speed internet. What can he do? Leo says that rural areas are a challenge for high speed internet because there's simply not a lot of people in an area to justify the cost of laying down the wire. Tom should check out to find out what's available in the area he's going. Another site to check out is

His best bet may be a cable company. He can give them the address he's looking at and see if they provide service there. Satellite is an option if he can get a view of the Southern Sky. But he'll have issues with latency, low bandwidth caps, and cost. WildBlue Exede is the best in that regard. DSL really isn't an option for a rural area. Microwave wireless ISPs are an option if he gets a good line of sight connection.

Watch Tim from Long Beach, CA Comments

Rob is a professional photographer and he wants to use an iPad Pro to capture his images from his camera. Leo says that there are shortcomings here, because the camera connection kit by Apple doesn't really work well, and the iPad can't read RAW files. So he'll have to look at JPEG images. That's why Leo gave up on it. Canon has an iOS app that would enable him to wirelessly transmit photos to his iPad if his camera has wireless capability. It works quite well. The only other option would be to use his Mac and then copy the photos over from there.

Adobe has a Lightroom app that syncs wirelessly as well. Leo has a hunch that Rob may need to get the newer dongle. It may also be that Lexar's camera kit isn't compatible with iOS11.

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Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Rick from Alabama Comments

Rick has a 15 year old computer that still works. Leo says that's 210 in computer years! It's still working, but the question is, what can he really do with it?

Rick wants to know what a factory image is. Leo says that it's the official version of Windows that's a pure Windows 10 install without any of the features that his computer company adds (Leo calls that trialware or bloatware). Rick can download the Windows 10 Media Creation Tool and make a copy of it to install on his computer.

Rick also wants to know how he can destroy RW CDs he has so that nobody can access them. Erasing it won't delete the data. So he'll need to physically destroy them. It may be possible to use Darik's Boot and Nuke to eliminate it, but the only way to be sure is to destroy them. Leo says he can buy a shredder for CDRWs.

Watch Victor from St. Louis, MO Comments

Victor's HP All-in-One speakers quit working after he upgraded to Windows 10. Leo says that it could be a software issue, but it could also be that the cable that comes from the speaker itself may have become unseated. Leo says it's more likely that it's a driver issue, though. Victor should try Windows Key + X for the Device Manager and look into the settings for his audio driver and see if there's an X or a triangle with an exclamation mark to indicate a driver failure. Victor says it doesn't show his speakers at all and he can't install the drivers to get it going. If he can find them, he should delete them and let Windows reacquire them.

It also sounds like Windows doesn't think he has audio hardware at all. That means a faulty sound card or audio chip. Or it could be disabled in the BIOS. Victor should try rebooting the machine, get into BIOS with F10, F11, Escape, or the Delete key. That will get him into the BIOS and he can look to see if the audio has been disabled. He should also try pressing Windows Key, and typing "Troubleshoot" and he can get into the audio troubleshooter. The chatroom says that HP has a hardware diagnostics program that he can download and run.

Worst case scenario, he can reinstall Windows 10.

Watch Kevin from Tahiti Comments

Kevin wants to upgrade his TV and is wondering if HDR is important. Leo says it is. He won't see a lot of HDR content just now, but moving forward everything will come out mastered for HDR. So he'll be on the right side of that by getting an HDR compatible TV. He won't really see 4K broadcast for the next few years, though. He'll get it from streaming sites like Netflix and Amazon. He'll also want to get a UHD-HDR BluRay player. Leo likes the Xbox One S.

As for TVs, Leo likes his LG OLED B Series. It has the same panel as the more expensive TVs. TCL is less expensive, as they're trying to break into the US market, and they may offer an equivalent TV for a lower price. So Kevin could take a look there. Then there's Vizio. But remember, if it looks good to him, it's good. He should also make sure to get a new HDMI cable.

Sitting 8' away, he can get a 55" TV.

Watch Eric from Bridgewater, MA Comments

Eric converted to High Sierra on his Mac and chose APFS on Time Machine. Now he's got trouble. Leo says that Apple cautioned not to do that. Can he at least downgrade? Leo says that the good news is there was no data lost, so he could format it to downgrade from APFS and then let it backup again. Eric should check out this article at macobserver on how to use Time Machine with APFS. He shouldn't convert to APFS if he has a Fusion drive just yet.

Leo's not a fan of Time Machine in general. He thinks it's a kludge of technology that is really not an elegant backup option. Is it any wonder APFS doesn't like it? Leo recommends the program SuperDuper. It'll not only work with Time Machine, but it can create a bootable version of the backup should he have problems.

Watch Sean from Mechanicsville, VA Comments

Sean has moved to a new house and there's no internet access. He has a My Home Verizon cellular option, but it has slowed down. Leo says that living in rural areas is a problem for broadband because there aren't enough people within a certain area to justify the expense to laying the cable. He could talk to his neighbors about sharing the cost to pay for it. Co-ops are popular in rural areas. It's not cheap, but that's what people do.