Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Connor from Minneapolis Comments

Connor wants to know about virtual private networks (VPN). Leo says that VPNs are kind of like a tunnel on the internet that keeps your connection secure and encrypted from the rest of the internet. Connor would like to have the freedom to go wherever he wants and watch whatever he wants without his ISP (charter) interfering. Leo says that it could be that websites that provide content may require cable membership in order to watch their content. So it may not be his ISP's fault. If that's not the case, however, Leo says he'll need to run a private VPN server in order to trick the website into thinking he's at home.

Leo recommends OpenVPN. Connor should get a router that supports OpenVPN because many websites may block traffic if it doesn't. But the issue he's going to have is bandwidth. He'll be taking a hit because running the VPN will slow down his connection already, and he could get a lot of buffering when trying to stream. Since Conner has a router that supports it, it won't hurt to try.

Watch Chris from Colorado Comments

Chris wants to know if he can disable the Bixby button on his Samsung Galaxy S8. Leo says that there wasn't a way to do this until recently. The latest firmware update allows it. Chris just has to press the Bixby button and then the Settings gear, and he can disable it. Leo wishes Samsung would let users reassign that button to something useful. Leo also says that mobile phones are so matured in their design now, that there isn't much that phone companies can do except add features that nobody really wants, like a Bixby button or removing the headphone jack for wireless headphones. Leo is also annoyed that Apple is getting rid of the finger print sensor in favor of FaceID. He says they're innovating by taking things out. Change for change's sake so people feel they need to buy the new one.

Watch Mike from Burbank, CA Comments

Mike has a friend who's computer crashes when he goes to a specific website. It doesn't crash on any other site. Leo says it has to do with the content on that page that breaks the browser as it is. Leo advises resetting the browser to delete all the history, cookies, and cache. There's probably something in there that's causing the crash. Resetting the browser should fix it.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Marco from Portugal Comments

Marco is having trouble seeing his location on his mobile phone. It thinks he's in Jordan. Leo says that chances are the phone's GPS is having issues and the phone is using Wi-Fi triangulation to approximate his location. The problem is that sometimes the phone gets confused and sends his location somewhere else based on where his ISP is located.

Marco should check out this article at There's also a story about a quiet Kansas home that wound up with 600 million IP addresses at

Watch Tom from Wilmington, NC Comments

Tom has been working in the technology industry for decades and he views his mobile phone differently than most. It's like a super computer in your pocket. Leo agrees saying that it's rapidly becoming the main computer for all our lives, and when you consider the time you spend on it over two years, even buying a phone for $1,000 isn't all that much money considering how much they are used. It's a great investment. But even then, $1000 is a lot to spend up front for anyone. The irony is that while the cost of mobile phones seem to be rising, the cost of a desktop is falling.

Watch Barbara from Thousand Oaks, CA Comments

Barbara has an iPhone 5S that keeps bugging her to install iOS 11. Should she? Leo says if Apple thinks it can run it, then she can run it. Security improvements are a good benefit. Also, some apps may not run without it. But the reviews say it will slow it down. It will still be faster than an iPhone 5 running iOS 10, though. So she should go ahead. It'll be usable. She should check out this article at

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Ron from North Hollywood, CA Comments

Ron has a Samsung Galaxy Note 4 and he's been emailing himself mp3s he makes in the recording studio. The phone holds onto the file for about a day, and then it disappears. Leo says it sounds like the download goes to his cache, which gets cleared out. Leo recommends using an app that will enable him to move it once he downloads it. Samsung's File Manager app will let him see that folder. Astro is another good free option that will let him move his music out of downloads and into another folder. Ron could also use Dropbox. He'll get 5GB for free and he can leave it up there and download it or stream directly.

Watch Sarah from Arizona Comments

Sarah accidentally spilled wine in her computer, so she's ordered a new one. She's borrowing a computer from a friend in the interim. She has a variety of email accounts though, and she wants to access those, but she doesn't want to leave her account information saved on that computer. Sarah should create her own account on that PC. Then, before she gives back the computer, she can just delete that account. Sarah can just go into Users section of Control Panel and make a new account with administrative privileges. Then log out of her friend's account, and log into that account. That way, anything she does on the computer won't be left around to get mixed up with her friend's data.

Sarah is also wondering what the best antivirus is. Leo suggests not using antivirus. Leo says there are a number of big name antivirus programs that have left holes on systems that have been compromised. Windows 10 actually comes with a built-in antivirus and malware removal tool, and that's enough. The problem with installing an antivirus is that it gives you a false sense of confidence. In the best case, it will find about half of the things that can attack you. The second problem is because these programs operate at a low system level, if they have any flaws, they're opening the system up to bad guys. If McAfee is already on the system, Leo suggests uninstalling it.

Watch Jerry from Santa Monica, CA Comments

Jerry is a network admin for an print shop. Has a ton of data to manage. He backs up to a Drobo 8 drive NAS, but they're looking to go with a cloud solution. It would take months to backup to one, though. Is there a faster way to do it? Leo says that it takes so long because the upload speeds are always slower. It's better to send them an external drive that has all the backups on it. Carbonite is a good option. Amazon Glacier is another one.

Another thing to do is just keep hard drives off site and swap them out from time to time. He could also have a duplicate NAS off site and just keep them synced with incremental backups. He'll first sync them hardwired via Thunderbolt, and then they'll sync online with relative easy. Leo recommends Synology.

(Disclaimer: Carbonite is a sponsor)

Watch Bill from Lousiana Comments

Bill has the original Chromecast, but he has problems watching content on it in mirrored mode. Leo says he won't want it to mirror. He'll want it to hand off the information to the Chromecast. Then his device just becomes a remote. If he's doing it from the browser, Chromecast isn't designed for that. He should use the Chromecast button inside the apps he's using, like Netflix or YouTube. Chromecast in Chrome has been beta and it could be that it just doesn't work anymore.

Image By EricaJoy (Flickr: Chromecast) [CC BY-SA 2.0], via Wikimedia Commons