Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Jim from Huntington Beach, CA Comments

Jim is annoyed with Waze because it always redirects him away from his preferred route just to save a few seconds. He only wants a new route if the time savings is substantial. Leo says that it would be great if he could set a preferred route, but most just allow users to choose fastest routes or shortest routes. He can select "don't allow dirt roads or difficult intersections." Leo says he usually just ignores an odd route and Waze will simply recalculate.

Watch Theresa from Honolulu, HI Comments

Theresa struggles with getting spam. Leo says that most ISPs have good spam filters, but it looks like Theresa's provider, Roadrunner, does not. So her spam fight is up to her. Leo has a three stage spam solution:

First, Leo suggests getting a Gmail account. She doesn't have to get rid of her current email address to do it, either. In the settings, Theresa can get Gmail to go out and get her mail (in the email forwarding section). Gmail has collaborative spam filters that learn based on email behavior. Every time she marks a message as spam, Gmail learns. She can also use her home email in the return email form, so nobody really knows she even uses Gmail.

Second, Theresa can use Outlook to collect her Gmail email. Then she can use Outlook to filter spam again. She can also create custom filters to categorize email.

Third, she can get a third party email plugin from Gmail to clean up her inbox. Sanebox is one that can clean up her email and route unwanted email into a "black hole."

Watch Rick from San Clemente, CA Comments

Rick is thinking of making a reverse "Switch." His Mac died and a friend recommended he get a Chromebook since he makes his business on the Internet. Leo says that Chromebooks are a good option, and the ChromeOS is the most secure operating system out there. If something goes wrong, the Powerwash feature would get him right back to where he started.

Can he really live without anything but a browser, though? Leo recommends trying to spend the week using only the browser on his computer. If he can, then a Chromebook is ideal for him. These days, he could get a Chromebook that works with Android apps. Put that together with the various Chrome extensions, and he'd have a powerful and affordable option.

Leo recommends getting a Chromebook with at least 8GB of RAM — 16GB would be better. He shouldn't go cheap on it. An i5 processor is really all the power he'll need as well. Leo likes the Samsung Chromebook Plus. It comes with a touchscreen and stylus, and folds over for tablet mode. Asus makes a similar model called the C302.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Chris from Upland, CA Comments

Chris says that when it comes to Net Neutrality, the consumer would benefit with more competition, not less. But most cities have internet monopolies with only a few providers and that keeps the cost up. Third party DSL services have helped, and when the FCC issued must carry rules for them, it helped a lot. A true free market with choices would solve the net neutrality issues.

Watch Ken from Covina, CA Comments

Ken has an Eero mesh router, but he's concerned because he has several "internet of things" devices and he hears that mesh routers don't like them. Leo says that is the current problem, and it may be that the devices aren't smart enough to handle the mesh way of handling the network. They're working on it and Leo says that a fix will some sooner or later. But in the meantime, hardwiring to the router may be the best solution.

Eero has a list of all compatible devices at

(Disclaimer: Eero is a sponsor).

Watch Trevor from Glendale, CA Comments

Trevor has a Netgear modem connected to his Google OnHub router. Everything works fine except for an old laptop. Can he connect hardwired to a repeater? Leo says that a second Google device would work because they have two ethernet ports.

What about buffer bloat? Is that still a thing? Leo said it used to be. It happened when RAM in routers got cheap and more RAM was added, which caused issues with TCP/iP on large buffer routers, slowing down the internet. To check for it, Trevor can try running the online test Netalyzr. There's also SpeedTest.Net and

Watch Rick from Victorville, CA Comments

Rick has an Outlook account on his HTC smartphone, but when he updated the phone, it stopped syncing and erased all the contacts on his phone and his Outlook account! Leo says it sounds like the sync went the other way and wiped out his contacts. This is why Leo always recommends not only backing up your contacts before doing this, but also relying on Google's Contacts in the cloud.

The good news is that with Google Contacts, if he deleted the contacts, they keep them for thirty days and he can undo the damage. Go to Contacts.Google.Com and you can get them back from there. He can also contact Microsoft at and open a chat. They may be able to restore his contacts for him.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Shirley from Laguna Nigel, CA Comments

Shirley has a Samsung Galaxy S7 with a Motorola Bluetooth earpiece. With the recent March update, the connection switches to speaker phone automatically for no reason. Neither Samsung or Motorola know what it is. Leo says that he's tempted to blame Bluetooth because it's kind a dark art. It could also be a setting in Nougat that causes it as well. There is an issue tracker page for bug reporters in Android for wireless settings at

Leo says to try forgetting the connection and reacquiring it. That could solve the issue. She should also look in the "Backup and Reset" settings in Android and reset her network settings. Many have found that helps by eliminating previous connections that relied on the old version of the Android OS.

Doctor Mom in the chatroom suggests restarting the phone. Turn it all the way off, then wait a few seconds and turn it back on. That will reload everything. Many suggest a double restart in safe mode can fix it too. There may also be a fix that Samsung hasn't applied yet.

Watch Terry from Santa Rosa Beach, FL Comments

Terry wants to create a touchscreen gaming table. Leo says that Microsoft's idea with the Surface table was similar to that. But they were mostly for industrial and casino uses. Hardware is easy, but the difficulty always comes in the software.

The Microsoft Surface Studio will almost lie flat to a 17˚ angle. Then he could draw and sketch on that. It's not completely flat, though. It's also not cheap at $3,000. Wacom makes something similar, but it's also just as expensive. The easiest way be to get a 12.9" iPad Pro and do it that way.

He can also get a large 27" touchscreen monitor that he can mount to a table with a computer underneath. Dell makes them for around $500. Monoprice makes them for a good price as well. Intel's NUC computer would be great for this. It really comes down to how much he wants to spend and how much he wants to build.

Check out the Ultimate D&D SuperFan Build gaming table at

Photo by Doug Kline / Flickr, via CC-BY-2.0

Watch Terry from Long Beach, CA Comments

Terry got the Luma mesh router and he gets pretty good 100 MB bandwidth everywhere but his master bedroom, which is about a third that. He even bought another module and it didn't help. Leo suspects that instead of a daisy chain extension, it's more like a star pattern, and that could end up with some dead or weak spots.

(Disclaimer: Eero is a sponsor).

Watch Steven from Los Angeles, CA Comments

Steven got a virus on his computer and it keeps coming back. The tech says they are getting into his computer through his IP address. Leo says that they don't know what they're talking about. He can't get it that way and if they're trying to sell him software to fix it, then he needs to find a new technician to repair his computer.

Leo suggests trying Geek Squad at Best Buy. They're a good place to start. At least it's a technician that's local, that he can visit. But at the end of the day though, his best defense is his online behavior.