Karen has a Samsung Galaxy Note 3 and she broke the screen. She bought an unlocked Note 4 from eBay to replace it, but it came in Korean. Leo says that's not unusual. Samsung is global and it sounds like she got one for the Korean market instead. That's why it's always best to buy the phone from the carrier. She'll get a better deal on eBay, but it may not come unlocked. Amazon is another good option.