What's wrong with my Chromebook Pixel?

Episode 1361 (1:37:57)

Arthur from Los Angeles, CA
Google Chromebook Pixel

Arthur bought a Google Chromebook Pixel from a few years back off eBay. Leo says that laptop was an excellent buy back then. It was well put together. But unfortunately, it won't support the Android store, which means he won't have access to all the Android apps like a newer Chromebook does. Lately, his Chromebook audio has quit completely.

Leo says that these problems he's had buying from eBay means he probably got a lemon. Arthur could wipe the hard drive and reinstall the Chrome OS, but Leo thinks that it's a hardware issue. Google makes a Chrome extension that would allow him to make a USB drive of the OS and then reformat it. He may need a second computer to do that, though.