Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Kenny from Springfield, IL Comments

Kenny needs to send a fax. How can he do it these days? Leo says that eFax is a great subscription service, if he has to send a lot of faxes. It doesn't make sense for a single fax, though. There are free fax services, which puts ads on the cover page. FaxZero is the one of them. Doctor Mom in the chatroom says that if he needs a HIPAA compliant fax service, Doximity is what he'll want.

Kenny also had a second question about the best inexpensive surveillance camera to buy.

Watch Kenny from Springfield, IL Comments

Leo says that Yi Home Camera is a very affordable home security camera option for $35. There's another one for $59 that can be remote controlled to rotate horizontally and vertically. Leo has been using the Yi Action Cams, and they're very good and compete well with the GoPro.

The only thing Leo would be concerned about is that it may not be secure enough to prevent someone from hacking it, like the issues Foscam had. Yi is made by Xiaomi, which is a very big Chinese company, so there's a better chance it is more secure. is a search engine for finding insecure Internet of Things devices, including cameras.

Watch Robert from Orange County, CA Comments

When Robert backs up his photos to Google Drive, it seems to strip out the GPS location EXIF data. Leo says that Google Drive won't show the EXIF data, but it is still there. He just searched his own photos and discovered it. It's probably a display settings issue. He also sees the EXIF data available in Google Photos. Google probably wants him to upload to Google Photos instead of Drive.

Robert should check out this tech note on how Google Drive works with Google Photos.

He can also separate his albums from personal and business photos by dividing them up and then making his personal albums private.

Watch Marty from Los Angeles, CA Comments

Marty uses WhatsApp with his family, but when he gets a call from someone, it has been displaying the wrong contact. Leo says that WhatsApp looks to the phone's contacts in order to identify who's in it. Marty's personal number may have gotten added to another contact, and all he needs to do is delete his number from that specific contact and it should be fine. Leo says it's probably just a messed up database.

Starting over is one way to fix this. He could wipe the phone and then reload his contacts. It may also be getting the information from another database, like Facebook. This is a common problem with contact lists.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Barbara from Los Angeles, CA Comments

Barbara is getting a message that Windows 7 is preparing to delete her files as soon as she turns on her computer. Leo says that if Barbara has left files in the recycle bin, it may be that when she turns on the computer, it wants to delete the files in the recycle bin because it's full. She should try emptying the recycle bin, assuming she doesn't want anything in it, and then that should solve the popup. If she reboots and the message is still coming up, there could be something wrong with her system. Leo suggests she back up her data, format the drive, and reinstall Windows from a known good source. It'll also make her computer faster again.

Should she take it in? Leo says she should back up her data first. Then they can go and see what's running in the background. But she can use Microsoft's Process Explorer, which is part of SysInternals, to see what's running in the background. If there's something there she can't get rid of, Malware Bytes can fix it.

Leo also recommends that Barbara get a Chromebook next time.

Watch Arthur from Los Angeles, CA Comments

Arthur bought a Google Chromebook Pixel from a few years back off eBay. Leo says that laptop was an excellent buy back then. It was well put together. But unfortunately, it won't support the Android store, which means he won't have access to all the Android apps like a newer Chromebook does. Lately, his Chromebook audio has quit completely.

Leo says that these problems he's had buying from eBay means he probably got a lemon. Arthur could wipe the hard drive and reinstall the Chrome OS, but Leo thinks that it's a hardware issue. Google makes a Chrome extension that would allow him to make a USB drive of the OS and then reformat it. He may need a second computer to do that, though.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Doug from Hollywood, CA Comments

Doug recently updated to macOS 10.12.3 and now he's getting a lot of beach balling. Leo says that Apple made a change to macOS that turns the Documents folder into an iCloud folder, and Apple never warned anyone about it. Fortunately, he can turn it off in the System Preferences. That's probably where the problem lies. What Apple has discovered is that they make almost as much from services like iCloud as they do from selling iPhones. So they're more likely driving him towards putting all of his data in the cloud so he'll have to buy more space.

Watch Dave from Seattle, WA Comments

Dave has a TiVo and his one gripe with it is how it handles search; the search screen doesn't disappear. Leo thinks it's a bug that has to be addressed by TiVo. Software is hard and bugs happen. TiVo is aware of it as a known issue, so it's only a matter of time until they fix it. TiVo has been sold recently to Rovi and Leo is concerned with what the future holds.

Watch Kathleen from San Diego, CA Comments

Kathleen's elderly Aunt has a Windows computer which she uses to access Facebook and then Outlook for email. Her problem is that she has had a ton of malware and phishing scams that have cost her a lot of money. Leo says that the elderly have always been easy prey to scam artists. It won't happen on a Chromebook though, and she should really have her get one. Leo says to be her administrator and give her a regular user account. But even at the end of the day, that won't stop her from calling a number.

Kathleen can also put U Block Origin on her computer. It'll block all those popups from happening. Can she block remote access to Windows? Leo says she can lock the system down with tools like Group Policy Editor. The Chatroom says that there is a 'Disable Remote Access Control' in Windows settings, but then it won't let Kathleen get remote access either.

Kathleen should check out AARP Elder Watch at

Watch Adam from San Diego, CA Comments

Adam's laptop hard drive became unreadable when a battery failure happened and he needs to get the pictures off it. Leo says that since the hard drive can still be accessed, he may be able to get them back with a recovery software utility. Piriform Recuva is the one that Leo recommends. The key thing, though, is to never write to the drive again until he manages to get the data he needs off of it. Another program called SpinRite could help move data off bad sectors.

Image By Evan-Amos (Own work) [CC BY-SA 3.0 or GFDL], via Wikimedia Commons