Why doesn't my Roku have accessibility features?

Episode 1360 (1:45:38)

Larry from Sherman Oaks, CA
Roku Ultra

Larry is vision impaired. He got a Roku and installed it, but it has no accessibility option as advertised. He updated the firmware to get it, and then it downgraded itself. He's frustrated because Roku's tech support is terrible.

Leo says it's no excuse for Roku to not offer accessibility and support for their clients. Leo advises contacting Steven Kay at accessibility@roku.com or call 408-556-9391. He's the vice president in charge of accessibility.