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Episode 1359 January 29, 2017

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Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Gordon from Los Angeles, CA Comments

Gordon has made the switch to the iPhone and wants to know how to get his old WhatsApp messages back on his iPhone. Leo says that it was smart that Gordon backed it up to Google Drive, but WhatsApp says it depends on the phone being used. Since you recover chats from iCloud, Leo has a hunch it's not cross platform. Apple is very strict on how users can access data within the iPhone platform, but it's usually app centric.

Since Gordon backed them up, he can at least access them from Google Drive.

Watch Ryan from Los Angeles, CA Comments

Ryan wants to know how would he know if his computer had been hacked. Leo says that he can always scan his computer with antivirus software and with Microsoft's Malicious Software Removal Tool. In many cases, hackers are getting around that by moving their malware into routers and other "internet of things" devices. This is why updating the router's firmware is vital.

There are also other ways to find out. Unusual use of bandwidth is a clue. Popups he doesn't expect or recognize are indicators. Ryan should check out NMap, Wire Shark, and Microsoft SysInternals. A good firewall will also help. There's plenty of sophisticated tools, but they're sophisticated to use as well. This is ideal if he wants to get into IT security. Ryan should also keep his devices modern and up to date. Another is, but upon further research, Leo doesn't recommend that.

Watch Martinio from Orange County, CA Comments

Martinio can't see his external hard drive on his computer when he boots up. What software can he use to fix it? Leo says first he'll have to be able to see the drive to fix it. If he can't see it, then there's a hardware issue. It's a very expensive proposition to get the data off. DriveSavers will be able to do it, but it's very expensive.

It could also be the external drive enclosure that's gone bad. If he just wants to get the data off, NewerTech has a USB universal drive adapter than he can use to plug into it, power it, and get it to connect to get the data off. They're pretty inexpensive, too.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Tristen from Cincinnati, OH Comments

Tristen wants to know how to backup his computer so that he has a copy locally. Leo says in the old days, we would divide backup into online, nearline, and offline backups. Online backup would be a hard drive connected to the computer that is synchronizing with data directories. So he'd have a copy on the computer and on the external drive. Nearline backup would be if the drive were put up on a shelf, and disconnected from the computer. Offline backup would be off in the cloud or at a different location entirely. It's best to use all three methods and keep multiple copies.

Leo likes SyncToy for PC and SecondCopy for Mac. Microsoft also has RoboCopy in Windows.

Watch Calvin from Detroit, MI Comments

Calvin is frustrated that he can't back up his email on He wants to be able to have his mail online and on his computer. Leo says that Microsoft wants users to use the new Microsoft accounts. He can set up his account using the IMAP server, which is in configuration settings. He won't want to select PoP mail, though.

CNET has instructions on how to do this. A third party email client like Thunderbird, Pegasus or Claws will also do it.

Watch Ryan from Anaheim, CA Comments

Ryan has an Axon 7 Android phone. Leo says it was one of his favorite phones last year with excellent sound quality, great battery life, and half the price of flagship phones. Ryan is ready to upgrade though and he's looking at the HTC U Ultra. Leo hasn't used it yet, and it doesn't come out until mid March. From the looks of it, Leo says it's a sweet phone, but it doesn't have a headphone jack!

Watch Brian from Santa Clarita, CA Comments

Brian is a photography fan and he shoots pictures on cruises. He wants to know how to manage the information about the photos he's taking, though. Is there an app or some solution for taking detailed notes while he's shooting images? How can he merge that with his images? Leo says he can take video for a few seconds to talk about the details he needs. He already will get a ton of information from the EXIF data, which will also give him the GPS coordinates. There may be some apps for this as well.

JustPressRecord on the iPhone is a good option, and it works with the Apple Watch as well. The Canon 1D has an audio memo feature. Brian should check out TimeBox. Google Photos can also do a lot more than he might think with that EXIF data, and it adds facial detection.

Brian should check out Chris Marquardt's One Thousand Photos in One Hour.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Vic from Los Angeles, CA Comments

Vic uses vSpace servers to monitor activity on his VPN networks for his medical company. How can he see that activity online? Adding the HIPPA compliant information that Vic needs is also a challenge. Leo recommends calling NComputing, the makers of vSpace and getting them on the issue.

Watch Kenny from Missouri Comments

Kenny wants to integrate his Amazon Echo with his Sonos system. Leo says that the challenge is that it has a proprietary networking system between speakers. Sonos has promised that integration soon, but it isn't been released yet. When it does, it should be awesome. Meanwhile, Kenny could try the Chromecast Audio.

Watch Jill from Northridge, CA Comments

Jill wants to find an app where she can record herself playing a few different instruments and then play them all together. Leo says there aren't many apps for audio recording and play back on Android because of a massive latency bug. Leo believes it's in the kernel, and they haven't fixed it yet. She can find out more about it at

To do multi track video recording, Leo recommends checking out Acapella by PicPlayPost both Android and iOS.

Watch David from Anaheim, CA Comments

David loves his Bose Quiet Comfort headphones. Can he get a Bluetooth adapter for it? Leo says there are Bluetooth adapters, but it may not sound as good as he would want it to. There is a new standard coming called APT-X, which is the successor to A2DP and it promises better audio. But both ends have to be APT-X compliant.

Watch David from Ft Myers, FL Comments

David wants to be able to control his lights with his mobile phone. Leo says he can with so called "smart lightbulbs" that are part of the Internet of Things. But because they connect to his network, they have a huge vulnerability that allows hackers to get into his network through the light bulb.

Steve Gibson has a workaround with three routers that create a secure network for your computers and a secure network for the internet of things. Steve Gibson talks about how to do that at He'll need the Edge Router X by Ubiquity. There's also a piece on TWiT's show Know How at

Watch Steven from Los Angeles, CA Comments

Steven discovered that when he listens to satellite radio on his phone and puts it near his radio, he can hear it come through on the radio? Leo says that's crazy and isn't quite sure how that could be happening. Wouldn't it be cool if it were possible to do that regularly?

Watch Al from Los Angeles, CA Comments

Al has an old HP laptop that he got from a friend. It's a little old for what he wants to do with it, so what computer can he replace it with? Leo says to download Ubuntu and install it on that old computer. It's Linux, which means it's free and secure. It's designed to run on older systems as well. It'll breathe new life into that old laptop.

If that doesn't fit his liking, Leo likes Dell. Al might also want to consider a Chromebook or Chromebox.