Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Dave from Canyon Lake, CA Comments

Dave upgraded to a Windows 10 Acer PC and his graphics are too large. Then it crashes, causing him to have to reboot. Leo says that's a common video driver issue. Leo says Dave needs to make sure he has the latest drivers from Acer. What Dave needs to do is figure out which video card he has, whether it's a dedicated video card or an integrated video card. He should look in the Device Manager to see the list of hardware. Then once he has that information, he should go to the Acer website and download the drivers. It could be via video card or machine model number. Another option is the dedicated video card manufacturer, probably NVidia. Acer may also have an auto update program that does it.

Dave also has a browser hijacker on both Chrome and Internet Explorer. Leo also suspects that Dave may have some malware on his system, and if that's the case, all he can do is backup his data, wipe the drive, and reinstall Windows. Once he's done that, Leo advises making an image of the drive so if it happens again, he can replace it quite easily. It's like a "freeze dried copy" of the system as is. Then, if he gets bit again, he can just recover from the image and he'll be back up in minutes.

Imaging options include:

Watch Jim from Colorado Comments

Jim is about to go on a river cruise and he's concerned with security when using Wi-Fi on the ship. Leo advises using the Tiny Hardware Firewall. It's a hardware firewall that can protect up to five devices because it uses a built in VPN that protects him. It will slow it down a bit, and the internet is slow on those cruise Wi-Fi hotspots, but it will keep him clean from the last mile.

Watch Walter from Land O'Lakes, FL Comments

Fred's friend has a company and he wants to monitor his employee's online activity. Leo says that's doable and totally legal. Every employee needs to understand that if he's using company hardware anywhere, the company has the legal right to monitor his activity. It would be a good idea to advise them so they know ahead of time that it can happen. He should establish an appropriate use policy in the office at first. Fred should check out for documents and information.
Next comes which program he should use. There are a lot of options there.

Fred also wants to know what to charge someone to work on their computer. Leo says it starts at $50 an hour.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Jeff from High Point, NC Comments

Jeff heard the next generation of the Dot from Amazon has been released and it's cheaper. The Dot is the Echo without speakers and you can add it to your own system. He's annoyed that he just bought the first generation a month before. Leo says that's the way of the world in the tech industry. The first generation of anything is more expensive, and it's usually an early adopter that has to pay the price. He tried talking to Amazon about it but was essentially told "tough luck." Leo says it's probably just a matter of timing.

Watch Sandy from Canyon Country, CA Comments

Sandy is going to Japan and is taking her Samsung Galaxy S5 through Verizon. How can she use data while overseas? Leo says that Verizon is the least friendly overseas. Verizon offers an international data package, but it's very expensive and complicated. She can buy the best she can, but use Wi-Fi whenever she can. Turn off international data roaming in the settings. Then Google can pre-cache her maps so she can use them there.

Another idea is to use a MiFi data card in Japan. She'll pay a fee for local data, and that could be the best option. She should check out to see what carriers are out there and at what price. Chances are she can get it right at the airport.

Watch Daryl from Santa Rosa, CA Comments

Daryl likes Leo's globe. Leo says that the MOVA Globe is the one he keeps in his office. It's a globe that floats in a two density liquid and then powered by light that causes it to rotate in the proper direction.

Watch Gail from Covina, CA Comments

Gail is one of those Verizon customers that got trapped in the Frontier acquisition. She keeps it because everyone knows her email. Leo says that's why he suggests everyone buy a domain name that will be their email address forever. Then she could change providers and nobody will know. She can then forward all of her email to it. In fact, she can do that now with her Frontier account by getting Google Gmail and then forwarding all of her mail to that. Once she makes the switch she can then inform everyone and never look back.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Ray from Los Angeles, CA Comments

Ray is having trouble streaming. It buffers a lot. Leo says that if his router is a few years old, it could slow down and become less reliable. Rebooting the router will bring it back, but then it'll happen again. So he should get a new one. His TV's Wi-Fi may also be getting "promiscuous," meaning it is jumping to a stronger signal every time it finds one. He can also go into his router and adjust the "lease time for DHCP" to make it longer before it acquires a new IP address. He can also get a dual band router, which will have 2.4 GHz and 5.0 GHz. 2.4 is really crowded, but 5 Ghz isn't.

Watch Christopher from Miami, FL Comments

Chris doesn't understand how he can get Apple Music on his desktop, but he can get it on his mobile phone. Leo says that Apple deems it that way. It's their way or the high way.

Watch Jose from Modesto, CA Comments

Jose is having trouble with his Samsung Galaxy tablet. Leo says to go into recovery mode to get it back to the factory default settings. XDA Developers may also have a firmware image that he can then replace it with.

Watch Trevor from Hawthorne, CA Comments

Trevor bought a Vizio TV, but it doesn't have a tuner for over the air reception. Leo says that most of the time people don't need tuners because they have cable or satellite. Trevor returned it and went with a Samsung. Leo says the Samsung is just as good. If he's going for over the air content, he could get a Channel Master DVR which works as both. Is it HDR? Leo says it may be. SUHD is HDR compatible, though it came out before the UltraHD premium spec was formalized.

Watch Ryan from Anaheim, CA Comments

Ryan has an older phone and it won't read his T-Mobile SIM. Leo says that's because the phone doesn't support LTE, just GSM. So it's time to get a new phone. LTE is faster anyway and moving forward, it's the future.

Watch Alan from Seal Beach, CA Comments

Alan has been using NoScript and Sandboxie, but he's finding it to be inconvenient. NoScript turns off Javascript, but almost every website uses it. There's nothing inherently wrong with Javascript, but security guru Steve Gibson is in favor of it because it does heighten security. It just comes at the cost of having a very poor experience on the web.

Leo thinks Sandboxie is a good idea, but he'd use Ghostery instead of NoScript. It's a plugin for Firefox and Chrome and will tell you what techniques the website is using to spy on you. That information is more valuable than just turning off Javascript. Then he can disable Javascript selectively.

Watch Aaron from Melbourne, AUS Comments

Aaron is an IT guy and he has a device he wants to market and manufacture for sale. How would he go about that? Leo says that the first step is Kickstarter. The trick is going to be to make a prototype. Aaron should check out That way he can mock up a PC board in software and then send it to get one made. Once he has a prototype made, then he can go on Kickstarter and raise the money to take it to manufacturing. That's where the real work begins.

Watch Bob from San Diego, CA Comments

Bob would love to be able to listen to iHeartRadio in his Tesla. Leo says that the browser in the Tesla is pretty simple and not very good. There are plenty of hacks out there for it, so maybe there is one. The workaround is to connect to his mobile device and listen via Bluetooth.