Why doesn't Windows 10 see my external drive?

Episode 1315 (1:47:57)

Ed from Levittown, PA

Ed backed up his hard drive and then ran the Microsoft Windows 10 Anniversary Update, but his backup doesn't show up in Windows. Leo says he should be able to manually mount the hard drive in the Windows 10 drive manager. He should type Windows Key + X. It sounds like Windows update broke the USB driver. If it doesn't see the partition of the drive, then it sounds like a driver issue. Maybe the drive software is doing something. Ed should re-download and install the driver.