Why can't my tablet connect to the Internet?

Episode 1313 (1:30:58)

Becky from Panama City, FL

Becky's new tablet freezes up every time she tries to connect to the internet. Leo says to try connecting to another internet portal like a Wi-Fi hotspot and see what happens. If it doesn't work there either, then there's definitely an issue. It sounds like a hardware problem. The antenna may have gotten loose or a connection may have broken. Since Becky is on a budget, Leo recommends going to Samsung and looking at their refurbished section. She can save some money that way.

One possibility is a USB-to-go cable that will enable her to plug it into a USB port to connect it to an ethernet port like a Wi-Fi router, which costs about $30.