Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Richard from California Comments

Richard wants to Periscope while he's overseas in Jordan. Leo says it's doable, but very expensive with international data roaming. His best bet is to buy a local SIM in Jordan with a local number. He should check out If that's not an option, then he should buy an international data package from his mobile company. That will be a pricey as well, but not nearly as much as roaming charges.

Being a T-Mobile customer, he will have free 2g data. He won't be able to Periscope with that, but it's good enough for staying in touch.

Give Richard a follow on Twitter: @internetter

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Joey from Ontario, Canada Comments

Joey has a 2012 Macbook Air running El Capitan. After resetting his Mac, he can no longer reinstall Carbonite and receives an error message saying he cannot connect to Carbonite servers part way through the reinstall process. Leo says it's not an issue of internet speed or the firewall (which in Joey's case is off) or even his ports.

DoctorMom from the chatroom suggests going to the Carbonite website itself to reinstall, as the files on his computer may be out of date. Leo agrees but suggests ultimately Joey should contact Carbonite support itself for further troubleshooting as it is their servers he's having issue with.

(Disclaimer: Carbonite is a sponsor)

Watch JC from Mississipi Comments

JC is a SysAdmin and he's looking for an imaging program that can help him manage 30 company computers. Leo says that there's great free imaging programs for that including:

  • Clonezilla
  • The advantage of this is that he can create a drive. Then he can simply plug in the drive, boot to it and then clone it to the main computer. And it doesn't have to deal with Windows. It just restores the sectors. It can even support Windows 95 and FAT 12 all the way up to Windows 10.

    Other options include:

  • EaseUS
  • Drive Snapshot
  • Macrium
  • Carbonite Image Backup
  • DriveImageXML
  • Watch Pauline from Switzerland Comments

    Pauline is concerned that with Verizon buying AOL, her Yahoo Mail will go away. How can she back it up? Leo says that using POP3 mail is essentially backing up her email to her hard drive because it downloads the email directly to her computer. So it's already backed up.

    Another option is using IMAP instead and then use the option to cache it locally. There's also a great free email client called Thunderbird by Mozilla. It will store her mail in a text based mail format that she can then backup after the email is backed up. When she sets it up, she should select to download everything and Thunderbird will not only download the email, it will also download the file structure with all the folders and categories as well.

    Watch Cheryl from Alexandria, VA Comments

    Cheryl wants to know if she can get infected by HTML email. Leo says yes. That's why she has to be careful what links she clicks on. But since she's using an iPad, she's protected. She can't get infected on that. Apple's iOS is very secure. But it's always a good idea to train herself not to click on links. If she gets an email from her bank for instance, she should just go to her browser and go directly to the bank's website.

    How can she know if she's on a suspicious site? Leo says that browsers have gotten better at warning you about that. Webmail clients like GMail are also very good at filtering out bogus phishing emails. It's not perfect, but it's getting better. It also helps to not run as an administrator in Windows. Other things Cheryl can do include the following:

    1. Use Google Chrome. It's free and far more secure.
    2. Don't click on links in email.
    3. Only get software from original vendors.
    4. Keep antivirus software up to date.
    5. Stop using Java
    6. Use a password vault like LastPass
    7. Turn on second factor authentication

    Watch Pat from San Pedro, CA Comments

    Pat keeps getting a notification of a security update on her Android phone. Should she do it? Leo says absolutely. Mobile phone companies have started doing monthly security updates to keep phones more secure and functioning properly. Being that it's from her mobile company (Verizon), it's safe. Leo says it may be a good idea to wait a day or two to be sure it works right.

    Who makes a good Android tablet? Leo says the Samsung Galaxy Tab S2 is an 8" tablet, the same size as an iPad Mini, and is a lot cheaper.

    Watch Mike from Lubbock, TX Comments

    Mike needs a phone that is easier for him to use. he's blind and needs a phone that supports accessibility. Leo says that there are two ways he can go:

    1) A smartphone that supports accessibility and allows him to run programs. The iPhone is very good at that.
    2) There's also a flip phone, or feature phone. Cricket makes them with huge buttons that are very easy to use.

    Audience QuestionsHour 3

    Hour 1 Hour 2 Hour 3
    Watch Bernie from Washington Comments

    Bernie has a dual boot system running Windows and Linux. He wants to know if he can reformat his hard drive to make more room for Windows since he doesn't want to use Linux anymore. Leo says he won't be reformatting, he'll be repartitioning. That means he'll adjust the section for Windows to make it larger. Windows installer has a partition utility built in called FDisk. He should look into options, find the Linux partition, and delete it. Then he can make one large primary partition on the Windows drive. He can then format the partition to NTFS.

    Watch Dave from Aliso Viejo, CA Comments

    Dave needs to download images he has from his Google Nexus 6. It says it's being moved to an SD card, but he doesn't have one in his phone. Leo says that Dave needs a file manager to be able to find the photos on his drive. ASTRO is a good one, and it's free. There's also ES file manager. He should look for the download folder. It will allow him to move it around.

    Watch Perry from Riverside, CA Comments

    Perry has his life on Yahoo and he can't find his password. He wants to reset it, but it requires a cell phone number and his cell phone doesn't work. Leo says that with this unique situation, the solution would be to write Marissa Mayer at Yahoo and ask if she can help. She'll likely assign a high level tech support person to help. But there's a good chance that he won't be able to get it unless he can remember the password.

    Watch David from Orange County, CA Comments

    Dave recently updated his Samsung Galaxy S6 and now the fingerprint sensor doesn't work right. Verizon says nobody else has complained about it. Leo says that it's probably a bad update that happened over the air. It's fairly common. The only thing he can really do is to reset his phone. That will wipe the phone and reinstall the operating system. But before he does that, he should turn on 'Backup to Google' in the settings. He should let it back up and then reset the phone completely.

    Another thing he can try is clearing his cache.

    Watch Tyrell from White House, TN Comments

    Tryell says that Apple has done an outstanding job with accessibility while Google and Microsoft have a lot of work to do. Leo says that Apple is the gold standard on accessibility. The screen reader is great, and it doesn't cost any extra either. So many of those tools are so expensive.

    There is an open source screen reader called Orca. He should check out