Why can't I see YouTube videos on my Android tablet?

Episode 1277 (1:23:17)

Fern from Junction City, KS

Fern is only getting audio from YouTube videos, but the actual video is just colored lines. Leo would try going to youtube.com/html5 in her browser on the Android tablet. She should make sure YouTube isn't trying to send her Flash video content. Leo also suggests getting the YouTube app from the Google Play store. If she still can't see videos with it, she should take it back to Verizon, where she got it.

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