Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Mark from Orange, CA Comments

Mark is having trouble getting SpinRite to run on his Windows 8.1 machine. Leo says that SpinRite is a great utility for evaluating the hard drive. But it can't be run from Windows, he'll have to run it from a USB key. If that's not going to work due to the format of the drive (Windows 8 uses GPT) then call Gibson Research tech support. They know a ton about how to get SpinRite working.

Watch Rick from Florida Comments

Rick wants to know how domain names and DNS settings work and why sometimes it takes awhile to get his DNS listed. Leo says that DNS, which stands for Domain Name Servers, is basically the phone book of the internet. Not all DNS are alike, though. OpenDNS is pretty good. But chances are his ISP's DNS will be the fastest.

Steve Gibson has an app called DNS Benchmark, which will query DNS you have available to you and rank them according to speed. There's another called NameBench. How would he change it? On the router. He'll go into his router through the browser, look at the DNS settings and change it there.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Mark from Grand Rapids, MI Comments

Mark bought a new computer for his daughter but the Windows Transfer Wizard transfer app doesn't work. What can he do to get her data to the new computer? Leo says that the Windows transfer utility doesn't work all the time and when it does, it may not get everything. So he just recommends getting an external hard drive or thumb drive, copying the data over and then plugging it in and copying it to the new computer. She won't get the settings or favorites, but she can get her data. To get her favorites, she can go into her browser and then export it out into a main file that she can copy over. Then she can import them back.

If she has Outlook for email, it stores into a main folder that she can also export. Saved game data is usually saved in the game folder. But she can just drag the Documents and Settings folder to her external drive and it should get everything she needs. She should check out to find which channels can be watched live online.

Watch Terry from Willis, VA Comments

Terry backed up his photos to Microsoft OneDrive and then it deleted all of his pictures. Leo says there had to be a setting that Terry missed that had a checkbox for deleting his photos after copying them online. But if he logs into OneDrive, they'll likely be there waiting for him.

Watch Larry from Sherman Oaks, CA Comments

Larry's Debian Linux computer kills his UVerse internet connection. He can't even stream with the network. The problem is, he's blind and he can't troubleshoot it with his screen reader. Leo suggests trying a non graphical output version of MRTG. W3M also supports Javascript browsing. Leo suspects a host name error. The challenge is that running Linux means he's supporting himself, and the Linux community is smaller than Mac or Windows. A good Sys Admin may be able to figure it out. Leo suggests getting a logfile and putting it on the forum to ask them if they see what's going on.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Cathy from Santa Cruz, CA Comments

Cathy has Windows 7 and does not want to move to Windows 10. Leo says that she can turn off recommended updates, but keep critical updates. Critical updates are vital to keeping the OS healthy and secure. But she can definitely choose to disable recommended updates, which is where the Windows 10 update files will be offered.

But there's a better option from Steve Gibson. It's called Never10. She can download it, install it, run it, and then can delete it. And she'll never be bothered by it again.

Watch Alan from West Los Angeles, CA Comments

Alan is having more trouble streaming video. Is his computer too old? Leo says probably not. The processor is fine. Should he clean up his computer then? Leo says that's always a good idea. Do a local backup, and then format the hard drive and reinstall Windows from a known good source. Then update it. The computer will be fresh as the day he bought it.

It could also be that his internet speed is lagging. Alan should go to and he can find out how fast his internet access is.

Watch Wade from Minneapolis, MN Comments

Wade has a Chromebook and wants to know how he can scan with it. Leo says that the Epson All-In-One will scan to Google Drive. He can set up his Chromebook with Google CloudPrint and Google Drive, and then he can scan directly to it. Leo says that a Chromebook really is the answer for most people because they can store everything in the cloud and it's just simpler, more secure, and there really isn't anything you can't do with it.

(Disclaimer: Epson is a sponsor)

Watch Scott from Springfield, PA Comments

Scott has an Apple wireless keyboard, but now there is some battery corrosion and he can't get it out to clean it. Leo says this is why you should always remove a battery if you're not going to use a device for awhile. Leo advises bringing it to the Apple store. Scott did and Apple ended up replacing it free of charge. Leo says that's why you pay more for Apple.

Watch Mark from Sydney, Australia Comments

Mark has a music start up and he wants to be able to separate the explicit ones from the regular ones. But with thousands of songs, it's not practical to listen to all of them. How can he do it in a batch format? Leo says the metadata would be the key, if the MP3/AAC has an explicit tag in it. There's a program called MP3 Tag. has an explanation of how to do this. The Chatroom found this article from on 10 Metadata Music editors.

He should also be able to search using the explicit filter in iTunes.

Watch Don from Greeley, CO Comments

Don does a lot of online banking, but he's wondering if using the hotspot feature on his phone is safe. Leo says yes, it's encrypted. But he should remember to lock his computer with a password. If someone can get to his computer, then they can get his password. But his hotspot is encrypted.

Leo also recommends using a Virtual Private Network when he's on a public Wi-Fi hotspot. It burrows a tunnel through the internet that is secure and encrypts all of his activity.