Mike's browser, Internet Explorer, has stopped working. He can't get it to run. He tried to reset it, but that didn't work. Leo says it could be a plugin that's gone bad, or there's a bad file in the cache, so resetting the browser is always a good first step. After that, he may have to reinstall Internet Explorer. While he can't uninstall the program, he can uninstall the updates.
From the chatroom - Launch Internet Explorer with no add-ons to eliminate the plugins. To do that, launch it in safe mode. To do that, he'll have to use the command line. "-ext off" will turn off all extensions. He can find out more on this from this page at thewindowsclub.com.
Or he could just use Chrome.