Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch David from Wichita Falls, TX Comments

David's friend has a computer that had Windows 10 installed, but the activation failed. He tried to activate it again, but it won't work. So he went back to Windows 7 and then had a repair shop install Windows 10 for him. Now it's asking for a serial number.

Leo says the guy at the store probably installed a pirated copy, so the only solution now is to start from scratch. David should format the hard drive and install Windows 7. Insert his serial number and update it. One of the updates should be Windows 10. Or, he can download the Windows 10 ISO from Microsoft and install it. It shouldn't ask for a serial number again.

Watch Tim from Oregon City, CA Comments

Tim doesn't want to use iCloud for backing up his images because he uses Android, while his wife uses the iPhone. Leo says that he can buy 200GB for about $3 a month. Not a bad price. But there are plenty of other choices out there. Google Photos is an amazing solution for both Android and iPhone.

But how much space does he need for iCloud with Apple? Leo says that Apple doesn't make it easy. He should back up his photos to Google before he does anything else. It also wouldn't hurt to back up to Flickr, where he'd get 1TB for free, and if he's an Amazon Prime member, he can back up all of his photos for free. Then, if he wants, he can just turn off iCloud and delete all his photos. He also has Western Digital's MyCloud storage, and he can get the photos copied to that, but they still take up space on his phone. This is where Apple's iCloud may be better, because it automatically keeps a lower resolution photo on the phone and puts the high resolution version in the cloud. It is designed to work together better. To delete all photos on the iPhone, he should check out this article from

The chatroom says - In the Photos App, he should select the album, then drag his finger across all the photos and delete. But if he pays for iCloud, he can mass delete quite easily and Leo says that's no by accident.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Tom from Riverside, CA Comments

Tom has a Samsung Galaxy Note V with Sprint. Lately he's been getting a warning of being infected. Leo says that's nonsense. We're starting to see these popups in mobile phones like we did running a browser in Windows. It's likely a phishing attempt to get him to buy something. Tom should just keep his phone up to date when a patch is offered from his provider, and he'll be fine. He's not infected.

Watch Harold from Santa Rosa, CA Comments

Harold's subscription of Eset Nod 32 is up. Should he renew? Leo says that the world has changed and that's why he doesn't take advertisers for antivirus software anymore. If Harold is running Windows 7-10, or running OS X in Mac, then he doesn't need an antivirus. Windows users have Microsoft Defender (formerly Security Essentials) and nobody really writes viruses for OS X, as Apple has a silent malware detector. There's ransomware that he can get bit by still, though. That's an encryption issue though, and Apple has a malware detector to prohibit that.

Viruses also spread faster now and the bottom line is that an antivirus is a second line of defense that doesn't know about a virus until it's too late (like with zero day exploits). Leo says that the best protection is to alter his online behavior. Religiously install all software updates, immediately after they are available. And have a good back up.

Watch Douglas from Las Vegas, CA Comments

Doug wants a monitor that won't give him eye strain. What about BenQ? Leo says that they've been around a long time and are very good. They have a monitor that has low blue light and reduces flicker. Any monitor with a high refresh rate will help with eye strain, though. So he doesn't have to limit his choices to one. He should just shop for that feature.

Leo says that Apple's latest version of iOS is now reducing blue light to help people sleep. Leo isn't sure it's proven science, but it's the current fad. Blue light may tell the brain it's day time, and that's why people may have trouble sleeping. The yellow spectrum is supposedly warmer more soothing. A more important feature is a high refresh rate, though. Placement of the monitor is also really important. He should have the screen at eye level, and make sure there's no bright light source in front of or directly behind the monitor. The room should be evenly lit.

Watch Mike from Cypress, CA Comments

Mike's browser, Internet Explorer, has stopped working. He can't get it to run. He tried to reset it, but that didn't work. Leo says it could be a plugin that's gone bad, or there's a bad file in the cache, so resetting the browser is always a good first step. After that, he may have to reinstall Internet Explorer. While he can't uninstall the program, he can uninstall the updates.

From the chatroom - Launch Internet Explorer with no add-ons to eliminate the plugins. To do that, launch it in safe mode. To do that, he'll have to use the command line. "-ext off" will turn off all extensions. He can find out more on this from this page at

Or he could just use Chrome.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Glen from Hermosa Beach, CA Comments

Glen has a Windows 10 laptop and he likes to turn it into a Wi-Fi hotspot. But when he leaves for awhile and comes back, he can't reconnect. He has to retype the commands and change the access name. Leo says that Glen is using an adhoc network. Leo says he can do it in the Control Panel easier. That could create a more lasting connection.

Watch Bonnie from San Jacinto, CA Comments

Bonnie has lost her address book through Verizon. Leo says that's why everyone needs to backup their contacts and why Leo recommends having contacts saved through a Google account. Verizon has moved all users to AOL for email, and it could be that her contacts got lost in the transfer. Leo says that Verizon has to have a backup of the contacts. And since they are doing a pilot program of migrating this over, they are likely to be very receptive with helping her. She might also try logging into with her Verizon account. Then back it up and move it to Google!

Watch Steve from Hemet, CA Comments

Steve is a truck driver, and he uses a Galaxy Note 4 on Verizon as his primary internet connection. At home, he has Time Warner cable for TV, internet, and landline. Now that he's back on the road, he's only going to be at home for 1 week out of every 6 or 7 weeks. So he's trying to figure out how to get rid of Time Warner at home, and just use mobile internet. He'd like to get rid of Verizon, but it has the best connectivity for him across the country.

Most carriers limit how much they offer for wireless data, though. And if he plans to use his phone as a hotspot, that'll cost extra per month as well. They are becoming more aware that people want to use LTE and 4G data as their home connection now as well, especially in rural areas. Verizon is now offering home LTE service, and they give you a base unit that will work as a home internet access point. Steve wants to try and get unlimited wireless data, though. Leo recommends looking into Karma Go, which is a hotspot device that uses Sprint, and you pay as you go on it. Unfortunately, no carrier has unlimited data like Steve wants. At some point, they slow down the speed.

Leo says he could get a really cheap DSL connection at home. But he also suggests calling the phone companies and ask what kind of a deal he could get.

Watch Dave from Torrance, CA Comments

Dave is having trouble charging his Galaxy S6. He plugs it in when it's low and it will continue to drain until it dies before it starts to recharge. Leo says it could be this app Dave has called DU battery saver. Leo says that those apps often take up more power than they save. It could just be a defective battery. Dave may want to talk to them about replacing it.