Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Raul from Los Angeles, CA Comments

Raul bought an unlocked Samsung Galaxy Note 5 to be ready for a trip in Japan. Leo says that's a good idea because if he had waited until he got to Japan, he would likely not be able to use it here in the States because of differences with the radio frequencies in each country. Raul should make sure he gets a local SIM so he can pay Japanese rates for data, rather than pay international data roaming, which could be in the thousands. In fact, he should turn off the option that allows him to roam with data. Raul should check out for what SIM card to buy in Japan.

Watch Dan from Newport Beach, CA Comments

Dan wants to know about a VPN. Is it good for security? Leo says absolutely. VPN stands for Virtual Private Network and it's essentially an encrypted tunnel through the Internet where your data cannot be seen by anyone sniffing around. All anyone else would see is gobbelty-gook. It's great for security if you're at an open Wi-Fi network like a coffee shop. VPNs are really popular for work, where you're working from home but want access to your work server. But it's also very popular with people looking to watch British television in the United States since the VPN makes it look like you're browsing from the location of the VPN. The downside is that it can be a bit slower. You have to pay for it, although there are free versions, and there's always going to be an opening somewhere. But it will protect you from a shared network like open Wi-Fi.

The good news is that most services are moving towards encryption through "https." So it's providing end to end encryption. This is great for online banking, email, etc. One thing that Leo recommends is a product called Tiny Hardware Firewall. It automatically puts you on a VPN and then everything you do is encrypted. It comes with a year of service through HotSpotVPN, and it also comes with open source encryption called TOR. It can also handle up to five devices.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Richard from West LA, CA Comments

Richard has a friend who's Mac is running slower. Is that because her machine is getting older? Leo says maybe, but it may also be that her hard drive is getting less reliable. As the hard drive gets older, it starts to have to work harder to process data. It begins to cache data more. So replacing the hard drive, especially with an Solid State Drive, can make a world of difference in speed. Updating your OS can also help, though if it's too old, you may not upgrade to the latest (El Capitan). Leo says there's a few easy things to do like resetting your browser and clearing the cache. History Menu - Clear History and Website Data. The next step is to reinstall the entire OS. Backup your data, format the hard drive and then run reinstall. Another easy thing to do is run Apple's First Aid utility. It will check the hard drive and fix any problems.

Watch Dave from Crystal Lake, IL Comments

Dave has gotten a notice that he will be upgraded to Windows 10 on a certain date unless he cancels it. So he did. Leo says that Microsoft is really pushing for users to upgrade to Windows 10, whether they want it or not, and less savvy computer users may find they've been upgraded without their notice. It's pretty nefarious. Users do need to agree to the EULA to use it, but that's after Microsoft has installed it and if you don't want Windows 10, you'll have to uninstall it.

Dave wants to know how a RAID is controlled by the OS. Leo says that it isn't. A RAID is handled by the computer's BIOS, not the OS. Windows will see the RAID as a drive, and it isn't really controlling it.

Watch David from Mansfield, OH Comments

David got a new modem called an ActionTek, but it doesn't work very well. Can he buy his own? Leo says he's not a fan of ActionTek. But David will need to call his provider and ask them if he can use his own modem. They will almost always say yes. For DSL modems to buy, Netgear makes a good DSL Wi-Fi router/modem. Zyxel also has good router/modems, but they're more expensive.

If David's getting TV, he may be out of luck. If it's just for data, he can likely use his own modem. He'll also need the login and password for the gateway. So he'll need to get that information from his provider.

If they won't let him use his own router, he can just use it as a modem and buy his own separate Wi-Fi router. It will give him a better experience.

Watch Joe from Laguna Niguel, CA Comments

Joe used to run the mobile division of IBM. He lead the charge to develop the Butterfly keyboard, which opened up the keyboard to be a full sized keyboard and then close back up when you closed the laptop. It was pretty slick and became the highest selling product in IBM history. But it was really expensive and eventually dropped from sight.

Photo: The original uploader was Mikebabb at English Wikipedia. [GFDL ( or CC-BY-SA-3.0 (], via Wikimedia Commons

Watch Eric from San Dimas, CA Comments

Eric's mouse is taking a long time to move across his new monitor. Leo says that a higher resolution monitor means he is going across more dots. He should turn up his mouse sensitivity and select 'Acceleration' and that will make it move faster.

Watch Christine from Albany, CA Comments

Christine needs a small all-in-one printer for her tiny house. Leo says that the Epson WorkForce ET-4550 EcoTank isn't too big and has the benefit of coming with 2 years of ink. That's great for regular use. They do stick out over the edge just a little bit. Worth taking a look at. Any all-in-one which does scanning and printing will be a bit larger than a standard printer. Another option is the Epson Artisan. Canon makes a very good printer as well, with the Pixma line.

(Disclaimer: Epson is a sponsor)

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Fran from Mount Pleasant, TX Comments

Fran's Toshiba Satellite Windows 8 laptop won't support Windows 10. Leo says there's not much she can do about it, it just means there's hardware on it that they didn't make a Windows 10 compatible driver for. Fran at least wants to get rid of the notification from Microsoft to update to Windows 10, though. Leo says that if Microsoft is notifying her to update to Windows 10, then it must be compatible. She could just do the update, and if it doesn't work, she could roll back. She says she's tried the update, but keeps getting the blue screen of death.

Leo recommends using GWX Control Panel, a free download that will get rid of the nagging ad.

Watch Naomi from Denver, CO Comments

Naomi has been helping a senior with surfing the net through a Chromebook. Leo says that Chromebooks are a great option for people that have limited uses like just checking your email and Facebook. It's a solid option, especially for retired people. It's more secure, reliable, and far less expensive than a general purpose computer which is really overkill for most people's needs. A Chromebook is fantastic in that regard.

But Naomi's friend doesn't like to use her own name online. She has a pseudonym and Facebook decided to kick her off because of it. Leo says that Facebook doesn't allow people to use phoney names. But they have a method to their madness. They force people to use their real name because people tend to behave better that way. But the problem is that some people need to be anonymous online. Facebook won't know that the name is phoney if it sounds like a real name, unless people turn them in. If no one complains, then she should be OK. Just make it a real sounding name and she should be OK. Another tip is to never publish publically. She should just post privately to friends on her list. She can also use her maiden name.

She's also sad that Google is ending Picasa. Leo says that's true, they are, but he thinks that Google Photos is a lot better.

Watch John from Indianapolis, IN Comments

John wants to set up webcams on his property and access them at work. Leo says he won't want to host those at home. He'll want to use a third party service for that. It has to run multiple cameras and from all angles through one stream, though. Leo recommends Nest Cams, which he can access online. Streaming all of those cameras will kill his bandwidth, but using one would be fine. It would send the stream to DropCam and then he can access it through a browser which can be accessed by multiple computers.