Alan is having trouble syncing his Android phone with Google. He's running Android 4.3. Leo says it's an older version of Android. That could be the issue, but it's more a settings issue. Alan should make sure he's logged into the right account. He should also make sure it's synchronizing with all of the groups.
Alan should try getting the Google Contacts app in the Google Play Store instead of the built-in Kyocera contacts app. That will work for sure, and should synchronize with the contacts on the Kyocera.