Mark wants to know how he can fix Outlook so that he can use bold and underline. Leo says that Outlook has stripped out formatting in order to be more compatible with other services. Mark needs to turn on 'Rich Formatted Text.' He can find out how with this article on msoutlookware.com Another way is to use OneNote and link notes in Outlook 2013 with an add-on extension. That's probably the best way to do it.