Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Bob from Detroit, MI Comments

Bob needs a cloud based storage solution for being a digital pack rat. Leo says he should think about what he wants to store in the cloud and what he wants to store locally. If security is an issue, or if his data consists of large files like movies, then he should keep that locally.

The cheapest solution is Amazon's Glacier. This would be for things he doesn't need all the time. At $0.007 per gigabyte, it's ideal as a "just in case" scenario.

If it's just stuff like documents, then DropBox, One Drive, and Box are good options. For photos, Flickr provides 1TB of free storage. Google Photos has unlimited storage for high quality images. If Bob is an Amazon Prime member, then he'll have unlimited free storage as well. There's also Apple's iCloud.

Watch Matt from Los Angeles, CA Comments

Matt dropped his laptop. Now he gets a blue screen of death and a 'hard drive damaged' message. How does he get his Windows 10 installation back if he installs a new hard drive? Leo says as long as Windows was authenticated, Windows 10 is tied to the computer. Once Matt installs a new hard drive on his computer, he can download the Microsoft Windows 10 ISO and then activate it. He should create a recovery media on a thumb drive as a safe backup. He should also check his laptop's firmware, as there may be a way to read the serial number if it's an HP.

Watch Patrick from Fallbrook, CA Comments

Patrick is going to be traveling to Ireland and he wants to know how to adapt to the power over there with his technology. Leo says that there are adapters that he can buy which fit into the outlets in that region. They're pretty cheap. But the other part of the story is voltage. The US uses 110 volts, while the rest of the world uses 220 or 240 volts. That's twice the amount. So there is a risk of frying it. Most of his chargers are 120-240 volts. Patrick should look on his AC adapter, as it should say so on it. If it doesn't, Leo says he shouldn't bring it. Or he can bring a transformer to handle the switchover.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Sunana from Encinitas, CA Comments

Sunana is going to Iceland and Europe later in the year, and will be driving all over. Leo says to make sure to bring a good camera. What about getting data for GPS and directions? Leo says the issue is international data roaming and it's punitively expensive. T-Mobile offers unlimited data overseas, but it's at the much slower speed of EDGE.

Sunana should check out to find out what is the best local SIM card companies for the countries she's visiting. She can also rent a MIFI and get Wi-Fi access through the LTE network for all of her devices. Sunana should also turn off international data roaming and just use local Wi-Fi.

Watch Barry from Fort Meyers, FL Comments

Barry just moved into a condo wired for CAT 5 Ethernet. What does he need to make it all work? Leo says he'll need something that will connect to the internet -- a switch or hub that will plug into his router. The chatroom says he may need at least three routers to work with fiber to create a public and private network. That way he can do some home automation as well. Barry should check out for help.

Watch The Old Geek from Brooklyn, NY Comments

The Old Geek is worried about bad flashlight apps which could be malware. Leo says there's nothing to worry about. Both the Android and iOS app stores scan all apps and disable those that have malware. And even better, today's modern OS offers that flashlight capability natively.

There is a bug that could brick an iPhone if you set the date to January 1, 1970. There's a scam going around suggesting if you put that date on your iPhone, it will show a retro Apple logo on the phone. It won't! If you have fallen for this, just let the battery run down until it dies. That will wipe out the RAM and reset the phone to the proper date. But do not restart it!

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch Robert from Escondido, CA Comments

Robert needs online storage or backup with privacy/security that won't surrender to the government. Leo says he'll want a "trust no one" system. SpiderOak is the one that Leo suggests. File Transporter is a cloud based solution, but it's localized to his drives and they just sync to one another. But the internet is always a risk. Plus, Leo says Robert should always encrypt his data before uploading it to the cloud.

Watch Anthony from Los Angles, CA Comments

Anthony left his computer for awhile and now he has a message that he's signed in on a temporary profile and it's scanning for files. Leo says that the home profile got "clobbered," but the data is still there.

Leo suggests taking the hard drive out and examining it from another computer. The data may very well still be there. But Leo says it's also likely a partial hard drive failure. Fortunately, Anthony has Carbonite, so the data is safe. Anthony could also run SpinRite to move data off bad sectors. There is a way to fix it, but it's not for the faint of heart. Find out more here at

Watch Alan from Hunting Beach, CA Comments

Alan wants to know how to find a reputable computer tech. Leo says thats the conundrum, because there are a lot out there. It's also hard to find because it's hard to make good money. All the good guys are getting swooped up by startups. There is Geek Squad and Nerds On Call. Leo's heard bad stories from the Geek Squad, though. The Apple Store works by design, because they keep it all in house. Leo says that the prices are so low on computers now, it's almost not worth it to have them fixed. There are better choices for the home user like a Chromebook or a tablet.

Watch Paul from Grand Meadow, MN Comments

Paul would like to wirelessly broadcast the same signal to five TVs. Dick DeBartolo uses Accell devices, which is a repeater for monitors. Leo says ActionTek does one using Wi-Fi, but it's not cheap at $200.

The WireCutter recommends IOGear's Wireless HD Digital Kit, capable of streaming 1080p video.