Kate uses Ancestry.com to search her genealogy, but they've changed their website and she's having issues. Their tech support really isn't helpful, either. Leo says that for the price people are paying to have access to Ancestry.com, they should have decent tech support. Leo says that the issues Kate is having could be due to upgrading to Windows 10 and Chrome. So if compatibility issues are happening, she should try using a different browser like Internet Explorer.