Sean is frustrated with his home automation network that runs "Control4." Every time he adds something like a game console, he has to pay someone to come out and configure it. Why can't he just do it himself? Leo says that it may be due to the home automation hardware which requires configuring when he adds or removes something. A more open home automation solution like Smart Things would allow him to do more himself. At this point, however, Sean has spent the money on Control4, and Leo recommends just sticking with it and paying the service call fees when he needs it.
(Disclaimer: Smart Things is a sponsor)