Michele bought a Motorola mobile phone and she's worried about the security of it, with Stagefright and other exploits. She wants to return it. But they're resisting the return unless there's a hardware or software issue. Leo says that an opinion that it isn't secure is not a provable fact, even if it comes from an expert.
Leo suggests writing Rick Osterloh, President and COO of Motorola Mobility and briefly tell them the story. She should mention that she was on Leo's show complaining about it. They have an office of the executive that exists to handle issues like that. Leo is confident that they'll address her concern. The chatroom also mentions tweeting about it. They pay attention to those because she's complaining to hundreds or thousands of people.