Why can't I connect my printer/scanner to my Windows 10 machine?

Episode 1234 (2:03:43)

VJ from Walnut, CA

VJ has an Epson printer/scanner and he can't connect to his Windows 10 laptop even though he has the latest drivers. Leo says that upgrades do break connectivity sometimes and it could be that VJ installed the 32 bit drivers instead of the 64 bit drivers. It may be worth trying third party software. VJ should try unplugging and plugging it back in. See if the USB driver is seeing the scanner. He should press Windows Key + X for Device Manager. He also should try a different USB port. Epson's support page may have more information.

The chatroom says to download and install Epson's Print & Scan program for Windows 10.

(Disclaimer: Epson is a sponsor).