Audience Questions

Audience QuestionsHour 1

Hour 1 Hour 2 Hour 3
Watch Louis from Hollywood, CA Comments

Louis is disappointed that this year at South by Southwest they cancelled discussions about Gamergate. He finds it sad that people are cowards and shrink away from internet bullies and trolls. Leo agrees and says that Gamergate came about because hardcore gamers decided that anyone changing gaming, especially women, were the enemy. As such, they've taken to the Internet to bully them online, mostly through Twitter. Leo says that Twitter has become a cesspool for cyberbullying because people can be anonymous, thereby misusing the benefit of being able to speak out without being punished for it. This is why Facebook is forcing real names now instead of fake identities, called "sock puppets," which have been created by the hundreds or even thousands, and it's likely just a gaggle of small minded idiots trolling.

So there was going to be a few panels on the issue at SXSW, and some of the panelists were subjects of this harassment. And because these cowards threatened violence, they cancelled what could've been a very good discussion. When they got grief over it online, they have now decided to create a day long separate conclave to discuss the issue, and Leo says it's very important.

Watch Greg from Tampa, FL Comments

Greg is worried he's going to be nailed by Cyptowall. If he were to be infected, would he have some warning? Leo says you can sometimes see it happening, but it doesn't give you a warning. It's not instant though, in that it takes time to encrypt the data and if he has a hot backup, always backing up, the encrypted files can infect the backup. Having an offline backup will guard against that.

Greg should check out this white paper from Carbonite. But it's crucial to always keep the OS patched to guard against zero day exploits. He shouldn't click on attachments, and avoid websites that haven't been updated. Unfortunately, no antivirus can guard against it because the attackers can just adjust it every day. The creators of Cryptowall have made over $300 million shaking down users with this virus.

Audience QuestionsHour 2

Hour 1 Hour 2 Hour 3
Watch Joe from Santa Monica, CA Comments

Joe's HTC Resound phone is about 5 years old now, and it no longer will charge. He's wondering what he should try next. Leo says he should probably get a new phone at this point. These phones aren't meant to be kept for as long as 5 years. With computers, we expect to keep them 5 years, but with phone manufacturers expect people to upgrade every couple of years. It could just be that the battery has reached it's limit for charge cycles. If he wants to get a new battery, Leo definitely suggests getting the battery from HTC. He could get a third party battery, but the problem is that he could end up with a no-name battery that doesn't have the appropriate circuitry and could explode if charged too much.

Leo's not sure exactly what's going on with the phone, and he's not so sure it's recoverable.

Watch Steve from Wrightwood, CA Comments

Steve has a cabin in the woods, but he has no TV or internet access due to living in a remote area. What are his options? Leo says that wireless internet is Steve's only real option. He has two alternatives - satellite or 4G/LTE. He can check out WISPs or Wireless Internet Service Providers, but the problem with all of these are: 1) they're expensive, 2) they have bandwidth caps, and 3) they require specialized equipment.

What Steve needs to know is who provides data in that area. Steve has Verizon LTE. Often LTE is faster than most broadband landline options. And Steve wouldn't have to deal with congestion in that remote area, which is good. The downside is that he won't get a lot of data. So he should find out what their data plans are. Its likely cheaper than any other option. But he'll still have bandwidth cap issues and Netflix can blow through a GB an hour.

Watch Tom from Leeland, NC Comments

Tom's wife has an Android phone and she started to have trouble with her Yahoo app. She can't log out of it. How does that work? Leo says that if she looks in the settings, at the bottom, she should have an option to sign out. Worst case scenario, she can delete the app and reinstall it.

She could also go into her mail settings, then delete the account and then recreate it. Leo says that because Apple only has one way to do something, often times it's not usually apparent or easy to find. She should look in the settings. Android, by contrast, usually has log out capabilities in settings and in the apps. So it's easier.

Watch Richard from Gulf Shores, AL Comments

Richard is starting a drop shipping business and wants to know about eCommerce options. Leo says that Amazon is the first option that leaps to mind.

Eric from Chino, CA called to recommend that Richard call his local unified school district to find out who's good. He should ask for the purchasing department and ask for a list of drop shippers.

Audience QuestionsHour 3

Hour 1 Hour 2 Hour 3
Watch John from Rosemead, CA Comments

John's niece just got an iPod Touch and she wants to message her parents who have Android phones. What are her options? Leo says that Apple has really screwed this up by not making iMessages apps for other platforms like Android. It's a great idea to save money, but Apple has forced users to use the same platform, and it's not possible to text an Android phone with it. That means that they'll have to use a third party messaging app. Leo likes Telegram. But there are other options, including Facebook Messenger and WhatsApp.

Watch Sandra from Los Angeles, CA Comments

Sandra has a MacBook Pro and some liquid spilled on it. Is it beyond repair? Leo says the first thing to do is remove power. But even then, once that liquid gets in there, the keyboard is ruined and the liquid has likely seeped into it and shorted it out. The computer itself is likely dead. But that doesn't mean she's lost her data. If she has to replace the computer, she can pull out the hard drive and get the data off it.

Sandra will have to buy a new laptop. Leo advises going to the Apple Store to talk to a genius. If anyone can fix it, they could. And if Sandra bought Apple Care with her laptop, she could get it replaced. She can call Apple at 1-800-MyApple. At the very least, they'll be able to get the data off and put it on a new one.

Watch Eric from Chino, CA Comments

Eric has an Android TV box for streaming and he gets buffering when using Wi-Fi. Leo says that if he can use a wired connection, it'll greatly reduce that. Even at high speeds, Wi-Fi can still cause problems. If he can get a wired connection, it'll be more consistent. Leo also says that powerline networking is a good choice.

Watch Lee from Escondido, CA Comments

Lee gets a popup that says his computer is infected and he can't get rid of it. Leo says it's a scam, and Lee should never call the 800 number that pops up. Lee went into the task manager to kill the popup, but it kills the browser as well. Leo says that Chrome should be catching the popups and stopping them. He's now getting a popup with a bluescreen. Leo says that's a clever ploy, but it's not an actual "blue screen of death." It's just a window.

Leo says it sounds like a browser hijack, which is malware. He can clean it up with, but will he know that he has it all? The only sure way is to backup his data, wipe his drive, and reinstall Windows from a known good source of Windows.

Watch George from Los Angeles, CA Comments

George wants to know how to avoid malware. Leo says to practice safe computing. Here's a few steps:

1. Stop using Windows as an administrator. Use it as a limited user instead. Add an account as an administrator and then demote your existing account to limited user. This will stop over 90% of all the exploits out there.
2. Stop using Internet Explorer. Go with Google Chrome. It's free and far more secure.
3. Don't click on links in email.
4. Only get your software from original vendors.
5. Keep your anti virus software up to date. Windows Defender works and it comes with Windows 8 and 10.
6. Keep it updated!

Watch Richard from Youngstown, OH Comments

Richard is visually impaired and bought the iPhone 6s Plus. Richard's friend is hearing impaired and he wants to know if she could use her iPad as a kind of stop gap hearing aid or screen reader? Leo says that using dictation mode with Siri would do it. Google has a good voice dictation mode as well. But if he's talking about remote access via voice, that would be a challenge. But maybe Richard should learn to write apps and create it!