Bob has been having a lot of trouble with his Samsung phone, and wants to know if there's any future for Windows Phone. Microsoft took a $7 Billion write-off for their acquisition of Nokia, because Windows Phone is just not selling. It's only 1 or 2% of the total smartphone market. That being said, they are great phones. Microsoft just announced two new Windows Phone, the Lumia 950 and 950XL, that are amazing phones with great cameras. Microsoft has really reinvented mobile operating systems with the new mobile version of Windows 10 as well. The only problem with Windows Phone at this point is the app ecosystem. Because it has such a small fraction of the smartphone market, developers just don't make apps for it. And when they do, they don't keep it up to date.
If Bob wants the full ecosystem of apps, but doesn't want an iPhone, Leo recommends getting another Android phone, but not from Samsung. The best Android phones out are just coming out from Google now, the Nexus 5X and Nexus 6P. Everyone agrees that this is the Android phone to get. It has the best battery life, camera, he'll have the least hardware and software problems, and Google will support it and keep it up to date. Bob should give up on these third party Android handset makers like Samsung and HTC, and get the pure Google experience with the Nexus 5X and Nexus 6P.