How can I save my crashed hard drive?

Episode 1227 (2:07:48)

Gretchen from Costa Mesa, CA

Gretchen's external hard drive has crashed, and she lost all of her data. What can she do? Leo says that she could use a service like DriveSavers to repair it, but it's not cheap. If anyone can do it, though, they can. But if they can't, it's lost. That's why Leo pushes backup. Three versions of the files, on two different formats, with one off site.